Direct tv 4k problems - DirecTV

I have a new sony model tv 930 and have had direct tv since they started. But I upgraded to 4 k programing but they installed all the equipment for 4k.
But it doesn't work because of a firmware problem.. It is to be fixed in a couple of days. It's been a problem since December 4th. I call twice a week but no fix cable sounds better for 4K tv. In my office 7 of the salesman just bought 4k tvs and I told them i would not use direct tv until they get their act together.
And I plan to let my customers know my experience.
FYI i have been a customer since direct tv started.
I have my local cable company installing cable next week and dumping sat.

This question, "Direct tv 4k problems," is about DirecTV channels, programming, equipment, and sports.

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