Direct tv original format changing - DirecTV

#1
My dog sat on the remote for a few moments, things came across the screen, and when we got her off the screen went from encompassing the whole tv to just a box with the black bars on either side. We change it in settings, but when we turn the cable off and on it goes back to the box. It'll already say it's in original format, so we'll change it to pillar than back to original format to fix it. How do we fix it so that it stays stretched after turning it off and on?

This question, "Direct tv original format changing," is about DirecTV channels, programming, equipment, and sports.
 

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