Directv app and DVR - DirecTV

When I try to set up my phone to watch programs from my DVR and tap get started I get a message 'Activating your DVR' then when it goes to 'Registering your DVR' it just rolls rolls and rolls some more. My tv is set to allow external devices and is connected to the internet. I have had this option on my phone before I had to do a factory reset....

This question, "Directv app and DVR," is about DirecTV channels, programming, equipment, and sports.