DirecTV App Error "Looks like your receiver is in use or you're already streaming on

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DirecTV App Error "Looks like your receiver is in use or you're already streaming on

I am trying to use my DirecTV app on my iPad. I click "watch live tv" then chose my chanel or show and this is the error I get. The receiver at home is not in use (TV went out) and no one else is logged in on the app. Why can't I watch live TV?
Also- when I chose "watch on DVR" It doesn't have the full list of what I know is recorded. Whole folders of shows are missing, not just the most recent airing.


This question, "DirecTV App Error "Looks like your receiver is in use or you're already streaming on another device"," is about DirecTV channels, programming, equipment, and sports.
 
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