Directv app network error on all android devices - DirecTV

I work for an authorized retailer and every android phone that I sell that has the Directv app pre installed will not work. After doing app updates and signing in to the Directv it shows a "network error". I am unable to uninstall this app because it's only able to disable the app. I have so many unhappy customers because they port over from other carriers to watch their Directv data free on their android devices and then they are unable too. I have reached out to other coworkers and I have done a lot of research. I've seen posts every where of others having the same problem but there has been no fix.
Thank you

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