Do you think your content provider is "evil"?

James

DTVUSA Member
#1
Many articles and opinions on companies like Comcast, sat providers and the like have a negative slant. IMO most of it revolves around poor customer service. Then, it seems, when there is a price increase many complain. Are we complaining because we do not feel we are getting value? Are we complaining because of a bad CS experience that really sticks in our memory and it bubbles up when we see an increase?

Do you love, like or despise your provider?

Why?

This could be interesting!:popcorn:
 
#2
James, I am complaining because the cable companies flat out bribed politicians in every locality to get monopolies on cable service. They did it legally, for the most part, with campaign contributions, and that does NOT make it right. The rationale was they "had" to do it that way, cause no company would finance laying down cable without the promise of a big payoff down the road. Total horse manure. You could have multiple companies laying down cable, and they could lease it to other companies. There are a thousand ways to handle that type of thing -- money is 100% fungible. Politicians everywhere bought the BS, because they wanted the dough, period.

The result was totally predictable. Monopolies breed terrible service, and contempt for the customer bordering on a master/slave relationship. I'm old enough to have seen all this going down. It got a little better when satellite came out as competition, but it's still very bad. Same thing happens with casinos that must get a state license. They buy off the governors and whomever else needs bribing, and the only result is no competition, massive profits, and a disgusting, condescending attitude from the employees.

I'll throw out a number: I believe with real competition in the CATV market, prices would spiral downward through the years, not up and up and up some more. By now, almost everyone should be getting a great lineup for $35 per month. I'm talking HBO, news, sports, the major networks -- the works. I really believe that.

Rick
 

Fringe Reception

Super Moderator, Chief Content Editor
Staff member
#3
James,

In my area when Comcast absorbed all the smaller cable TV services, they inhereted an early version of RG-59 buried directly in the ground and it is at least 40 years old. This version of RG-59 has a copper center wire, the insulating core section is completely wrapped in aluminum foil and that is wrapped with a loose group of copper-plated steel shielding wires. Can you imagine a better setup for long-term electrolysis? Just add rain water: (psst, we have lots of rain in Seattle) ...

So, 40 years later much of the aluminum foil is turning to a white powder (aluminum oxide) and that makes it obsolete ... no matter how many line amplifiers are added for cable TV service, signals may or may not make the trip. Add the "promise" for Broadband cable which in some cases is no faster than dial-up (especially during the winter when the ground collects rain water) -- so I have been told along with a gaffaw gaffaw, chordle chordle. "They all still pay their bills and that's all that I care about" ...

Yeah, my next door neighbor was way up in Comcast beyond an installer/not an exec and he had his rental re-serviced with a new overhead drop, yet everyone else in this neighborhood is underground.

Comcast (X-Finity) gets a bad reputation because they have not "maintained" their system, which would mean digging up miles of the streets to replace the failing coax and that is not cost effective.

Jim

Added: Speaking about underground wiring, here is a post I made 4 years ago regarding AC Powerlines:
http://www.dtvusaforum.com/off-topic/29004-underground-ac-power-wire-restoration-method.html
 
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dkreichen1968

Moderator
Staff member
#4
My neighborhood was originally wired by Adelphia (which is now Comcast in this area). There are underground cables, and cables running across the top of the ground, running every which direction. If you have Comcast, you shouldn't expect good service. I have CenturyLink internet, and OTA TV. CenturyLink has upgraded their service, and everything works well enough that I get the service that I'm actually paying for. It's also cheaper than lower speed service from Comcast.
 

James

DTVUSA Member
#5
All interesting and well-thought-out reasons. CenturyLink appears to be available in NJ...but in PA. I know Comcast in wired in my development. Internet-users generally like it. Fios was added to the development...at great expense. They had a crew trenching and laying new lines. They did a lot of sidewalk reconstruction due to the drilling. Must have cost a fortune.
 

James

DTVUSA Member
#6
My early Fios bills were screwed up and it took a long time on the phone to get it right. Then, I saw the same errors on the next bills. It was sheer incompetence. Have you ever gotten through to a man or woman who you instantly realized that they knew what they were doing and could actually fix the problem? When they start saying..."I see that charge and I see that mistake" and then when they say "I'll delete that and change this" you can pretty much be sure it is right. I find the women to be the most discerning when you get one who knows what she is doing. Sometimes I sense that she knows a lot of the other reps are poorly trained, screwing things, up, etc. Just a gut feeling.
 
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