DTA Not working - XFinity

My DTA is not working. Connected it to my TV and it just said that my connection has been interrupted and it will be restored soon(it doesn't get restored). The light on the DTA just flashes green.
I thought it was a weak connection problem, so I connected it directly into the main cable wire, and the same thing still happens. Not sure what to do next, don't really want to have a service person out here to fix it.

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