DVR fast forwarding ahead 20 minutes, sometimes to end of show. - XFinity

#1
When I push fast forward once, the show will skip ahead 10 min., 30 min., sometimes to the end of the show and I have to start it all over again.
I've had the box for 3 1/2 months, and it's been happening the whole time. Comcast seems confused when I explain it to them. They reset from their end, but never called back to verify if it worked, and it didn't. I see a lot of other posts like this. What's going on? Getting really tired of this.


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