dvr locked out from 10pm th 10pm - DirecTV DVR

#1
For DirecTV TV services which include DVRs and receivers, dvr locked out from 10pm th 10pm somehow the dvr got locked out from veiwing from 10pm to 10pm. That's 24 hrs a day and it asks for a passcode to be able to watch the programming. How can I cancel this when nobody in the house remembers doing this?
 

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