dvr lost recordings - DirecTV

Hello, we have had two episodes in the last 6 months of our dvr losing connection to the network (getting an x1) error. The first time we called customer service who fixed the connection issue but the recordings were somehow erased. we were given a new dvr. Now recently it has happened again with the same problem. When the reps fixed it, the recordings were all gone. The rep was very puzzled and was going to call us back but never did. Have only had poor customer service trying to get an answer to rectify this so it does not happen again. any help is appreciated. thank you.

This question, "dvr lost recordings," is about DirecTV channels, programming, equipment, and sports.