DVR skips to the end of the program - XFinity

My DVR skips to the end of the program when using my remote when I try to fast forward. Sometimes it will come back to where it's supposed to be but other times it will go to the end and then leave the taped program and I have to start over again from the beginning. It happens very frequently. I have rebooted and disconnected the electric to it and it still happens. I've also called customer service and they sent some signal and it is still doing it. What is next?

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DVR Skips to the end when fast forwarding - X1 Xfinity

I too have been having this problem. Any solution would be greatly appreciated.

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