E31U2V1 DOCSIS 3.1 Advanced Voice Modem, no WPS and only 1 ethernet port vs. DirecTv connection - Time Warner Internet

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This question is about "E31U2V1 DOCSIS 3.1 Advanced Voice Modem, no WPS and only 1 ethernet port vs. DirecTv connection", with Time Warner Cable internet and apps. Short version - I´ve been trying to connect my DirecTv Genie (HR44/700) to my network. I´ve been through both sets of directions to connect - wireless and wired. When I ran the DTV error check, it kicked out the following diagnostic code - 71-73-94-053. I am reluctant to call customer service since my last call was spent saying ¨no¨ over and over to the representative trying to up-sell premium channels, etc instead of making the appointment for a tech to reset the dish.

I´m not sure what else to do at this point. My in-home wifi is working.

Background - After connectivity issues, I was provided a new modem, the E31U2V1 DOCSIS 3.1 Advanced Voice Modem. Currently, there is a direct (DTV) cable connection to the back of the modem. A NETGEAR R6700 NIghthawk router is plugged into the only ethernet port on the back. There are 2 telephone ports, but that´s it. There is no WPS button. The modem came with a Quick Installation Guide book, but it is not useful. I can´t even find the modem listed on Spectrum´s site. The technician who installed the modem had to call in for help with the set-up since it was new to him as well.



Any suggestions would be greatly appreciated. Thank you!

E31U2V1 DOCSIS 3.1 Advanced Voice Modem, no WPS and only 1 ethernet port vs. DirecTv connection?
 
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