Email about DVR downgrade April 6 if I do not upgrade to DVR Service

J

JohnMan1

Guest
#1
I received an email March 4 that there will be a change to my DVR service on April 6 where it will downgrade to 20 total hours of recording and up to 2 shows at a time. Anything more than 20 hours on April 6 will be deleted. If I want to keep the features I have now (150 hours and up to 6 shows), then I need to "add DVR Service for $10 per month". 20 hours is ridiculous, so they might as well have announced a $10 a month price increase. I decided I had to do it as we heavily use our cloud DVR service.



I went to My Account as they said, but could find no place to add the service. I tried the xFinity Assistant, but it had nothing about this. I tried to call, but there was no central number. I called a local office, which clearly routed me to a national support center. The rep sat on the phone with me for 20 minutes trying to find out something about this but finally gave up.



If Comcast is going to send this very poor email, they should at least be ready to add the service as suggested. How do I do that????

"Email about DVR downgrade April 6 if I do not upgrade to DVR Service," is about XFinity-Comcast Television.

For other news regarding Email about DVR downgrade April 6 if I do not upgrade to DVR Service, and XFinity - Comcast Television, see our recommended stories below.
 

Similar threads

Top