Endless runaround on rewards - DirecTV

I have spent several frustrating sessions with chat representative's attempting to obtain the reward we were promised with new service. After a 20 minute session today, the rep offered to "have a manager call " . The call turned out to be an invitation to wade through a host of additional menu's and then to be placed on an endless hold. After another 20 minutes of listening to elevator music I gave up.

It would appear that AT&T offers these so-called rewards but makes them very difficult to retrieve. It's not clear why we have to retrieve at all. The reward is promised when we subscribe, but it appears that retrieving the reward is a significant time commitment. Why are we forced to jump through hoops?

This is very dishonest.

This question, "Endless runaround on rewards," is about DirecTV channels, programming, equipment, and sports.