Error 3338 - XFinity

Ok I just want to know what the problem or better yet what is the fix. Your adds and sales people get Comcast becauseof their great apps. Well I travel a good bit and I was told to get Xfinty to go app and you can watch all of you favorite programs while you travel. I get to my motel and find out you can not get you favorite programs when you hook it to the tv at motel you get Error 3338 onthe screen instead you have to watch on the small phone screen. When I got home I tried it there and same thing. When are you going to fix? If not quit trying to sell this feature. I guess I am going to have to fine something else like apple tv or amazon

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