Failed Service - DirecTV

Last night my uverse and internet services went in and out for over an hour. Today my services aren't working at all. I called the customer support line only to be told that they don't know why my services aren't working and to call back later. I mean this is very frustrating for someone who has work to do with no Internet and could lose money if I am unable to complete the things I need to get done today. Why is there never any consistency with your services? If it's not my digital life services messing up, then it's my TV and Internet service. What can be done here? I have work to do, yet now I am going to pack up my entire office and go elsewhere to try to complete it in time.

This question, "Failed Service," is about DirecTV channels, programming, equipment, and sports.