Frequent internet drop signal - Time Warner Internet

#1
This question is about "Frequent internet drop signal", with Time Warner Cable internet and apps. Hi,

Recently I have lot of frequent internet drop signals. So what I have done is to power rebot the modem to restart. Sometimes this works right away and sometimes I need to wait for 30 minutes and the internet will come back up. This drops signal happens more frequent lately. I called Spectrum and they told me my area signal is good.



I have a 200/10 internet service plan and my speed test result (if internet is up) is usually very good around 210/10.



I am using a Netgear C3000 modem and ASUS T Mobile cellspot router.



I want to know if this drops signal is due to any cable wiring, modem, router or a combination of some or all before I call a tech to look into it. I live in a Queens NYC a private house.



Below is the error log reports from my modem.



Thanks





[TABLE]







[TABLE]

[TABLE]

Time

Priority

Description


1970-1-1, 00:00:30

Critical (3)

SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=6c:b0:ce:de:82:59;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;


2018-8-16, 19:24:30

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=6c:b0:ce:de:82:59;CMTS-MAC=00:17:10:95:4e:a7;CM-QOS=1.1;CM-VER=3.0;


2018-8-16, 19:25:19

Critical (3)

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=6c:b0:ce:de:82:59;CMTS-MAC=00:17:10:95:4e:a7;CM-QOS=1.1;CM-VER=3.0;


1970-1-1, 00:00:31

Critical (3)

SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=6c:b0:ce:de:82:59;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;


1970-1-1, 00:00:37

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=6c:b0:ce:de:82:59;CMTS-MAC=00:17:10:95:4e:a7;CM-QOS=1.0;CM-VER=3.0;


1970-1-1, 00:05:25

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=6c:b0:ce:de:82:59;CMTS-MAC=00:17:10:95:4e:a7;CM-QOS=1.0;CM-VER=3.0;


2018-8-19, 04:07:46

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=6c:b0:ce:de:82:59;CMTS-MAC=00:17:10:95:4e:a7;CM-QOS=1.1;CM-VER=3.0;


2018-8-19, 04:08:35

Critical (3)

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=6c:b0:ce:de:82:59;CMTS-MAC=00:17:10:95:4e:a7;CM-QOS=1.1;CM-VER=3.0;


2018-8-19, 04:08:47

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=6c:b0:ce:de:82:59;CMTS-MAC=00:17:10:95:4e:a7;CM-QOS=1.0;CM-VER=3.0;


2018-8-19, 04:13:20

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=6c:b0:ce:de:82:59;CMTS-MAC=00:17:10:95:4e:a7;CM-QOS=1.0;CM-VER=3.0;


2018-8-19, 04:18:05

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=6c:b0:ce:de:82:59;CMTS-MAC=00:17:10:95:4e:a7;CM-QOS=1.0;CM-VER=3.0;


2018-8-19, 04:22:18

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=6c:b0:ce:de:82:59;CMTS-MAC=00:17:10:95:4e:a7;CM-QOS=1.0;CM-VER=3.0;


2018-8-19, 04:26:48

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=6c:b0:ce:de:82:59;CMTS-MAC=00:17:10:95:4e:a7;CM-QOS=1.0;CM-VER=3.0;


2018-8-19, 04:31:37

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=6c:b0:ce:de:82:59;CMTS-MAC=00:17:10:95:4e:a7;CM-QOS=1.0;CM-VER=3.0;


2018-8-19, 04:37:44

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=6c:b0:ce:de:82:59;CMTS-MAC=00:17:10:95:4e:a7;CM-QOS=1.0;CM-VER=3.0;


2018-8-19, 04:43:21

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=6c:b0:ce:de:82:59;CMTS-MAC=00:17:10:95:4e:a7;CM-QOS=1.0;CM-VER=3.0;


2018-8-19, 04:48:01

Critical (3)

SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=6c:b0:ce:de:82:59;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;


2018-8-19, 04:48:08

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=6c:b0:ce:de:82:59;CMTS-MAC=00:17:10:95:4e:a7;CM-QOS=1.0;CM-VER=3.0;


2018-8-19, 04:55:40

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=6c:b0:ce:de:82:59;CMTS-MAC=00:17:10:95:4e:a7;CM-QOS=1.0;CM-VER=3.0;


2018-8-19, 05:01:44

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=6c:b0:ce:de:82:59;CMTS-MAC=00:17:10:95:4e:a7;CM-QOS=1.0;CM-VER=3.0;


2018-8-19, 05:07:10

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=6c:b0:ce:de:82:59;CMTS-MAC=00:17:10:95:4e:a7;CM-QOS=1.0;CM-VER=3.0;


2018-8-19, 05:12:16

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=6c:b0:ce:de:82:59;CMTS-MAC=00:17:10:95:4e:a7;CM-QOS=1.0;CM-VER=3.0;


2018-8-19, 05:17:31

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=6c:b0:ce:de:82:59;CMTS-MAC=00:17:10:95:4e:a7;CM-QOS=1.0;CM-VER=3.0;


2018-8-19, 05:21:54

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=6c:b0:ce:de:82:59;CMTS-MAC=00:17:10:95:4e:a7;CM-QOS=1.0;CM-VER=3.0;


2018-8-19, 05:27:50

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=6c:b0:ce:de:82:59;CMTS-MAC=00:17:10:95:4e:a7;CM-QOS=1.0;CM-VER=3.0;


2018-8-19, 05:33:44

Critical (3)

SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=6c:b0:ce:de:82:59;CMTS-MAC=00:17:10:95:4e:a7;CM-QOS=1.0;CM-VER=3.0;


2018-8-19, 05:33:50

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=6c:b0:ce:de:82:59;CMTS-MAC=00:17:10:95:4e:a7;CM-QOS=1.0;CM-VER=3.0;


2018-8-19, 05:40:18

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=6c:b0:ce:de:82:59;CMTS-MAC=00:17:10:95:4e:a7;CM-QOS=1.0;CM-VER=3.0;


2018-8-19, 05:46:21

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=6c:b0:ce:de:82:59;CMTS-MAC=00:17:10:95:4e:a7;CM-QOS=1.0;CM-VER=3.0;


2018-8-19, 05:52:13

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=6c:b0:ce:de:82:59;CMTS-MAC=00:17:10:95:4e:a7;CM-QOS=1.0;CM-VER=3.0;


2018-8-19, 05:56:14

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=6c:b0:ce:de:82:59;CMTS-MAC=00:17:10:95:4e:a7;CM-QOS=1.0;CM-VER=3.0;


2018-8-19, 06:01:17

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=6c:b0:ce:de:82:59;CMTS-MAC=00:17:10:95:4e:a7;CM-QOS=1.0;CM-VER=3.0;


2018-8-19, 06:07:39

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=6c:b0:ce:de:82:59;CMTS-MAC=00:17:10:95:4e:a7;CM-QOS=1.0;CM-VER=3.0;


2018-8-19, 06:11:40

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=6c:b0:ce:de:82:59;CMTS-MAC=00:17:10:95:4e:a7;CM-QOS=1.0;CM-VER=3.0;


1970-1-1, 00:00:31

Critical (3)

SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=6c:b0:ce:de:82:59;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;


1970-1-1, 00:00:38

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=6c:b0:ce:de:82:59;CMTS-MAC=00:17:10:95:4e:a7;CM-QOS=1.0;CM-VER=3.0;


1970-1-1, 00:00:43

Notice (6)

Overriding MDD IP initialization parameters; IP provisioning mode = IPv6


2018-8-19, 06:28:45

Error (4)

Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=6c:b0:ce:de:82:59;CMTS-MAC=00:17:10:95:4e:a7;CM-QOS=1.1;CM-VER=3.0;


2018-8-19, 06:28:45

Error (4)

Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=6c:b0:ce:de:82:59;CMTS-MAC=00:17:10:95:4e:a7;CM-QOS=1.1;CM-VER=3.0;


2018-8-19, 06:28:47

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=6c:b0:ce:de:82:59;CMTS-MAC=00:17:10:95:4e:a7;CM-QOS=1.1;CM-VER=3.0;

[/TABLE]

[/TABLE]


[/TABLE]

[TABLE]



Apply Cancel


Frequency start Value


This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.


[TABLE]

Starting Frequency

[/TABLE]

[/TABLE]


Startup Procedure

[TABLE]

Procedure

Status

Comment


Acquire Downstream Channel

321000000 Hz

Locked


Connectivity State

OK

Operational


Boot State

OK

Operational


Security

Enabled

BPI+


IP Provisioning Mode

IPv6 Only

ipv6Only(1)

[/TABLE]


Downstream Bonded Channels

[TABLE]

Channel

Lock Status

Modulation

Channel ID

Frequency

Power

SNR

Correctables

Uncorrectables


1

Locked

QAM256

8

321000000 Hz

-3.8 dBmV

42.5 dB

262

241


2

Locked

QAM256

5

303000000 Hz

-4.5 dBmV

41.9 dB

403

848


3

Locked

QAM256

6

309000000 Hz

-2.7 dBmV

43.1 dB

241

195


4

Locked

QAM256

7

315000000 Hz

-3.3 dBmV

42.5 dB

273

775


5

Locked

QAM256

4

297000000 Hz

-3.4 dBmV

42.5 dB

353

424


6

Locked

QAM256

1

279000000 Hz

-5.6 dBmV

41.3 dB

176

46


7

Locked

QAM256

2

285000000 Hz

-2.6 dBmV

43.2 dB

99

33


8

Locked

QAM256

3

291000000 Hz

-4.5 dBmV

41.9 dB

67

14

[/TABLE]


Upstream Bonded Channels

[TABLE]

Channel

Lock Status

US Channel Type

Channel ID

Symbol Rate

Frequency

Power


1

Locked

ATDMA

4

5120 Ksym/sec

37000000 Hz

51 dBmV


2

Not Locked

Unknown

0

0 Ksym/sec

0 Hz

0.0 dBmV


3

Not Locked

Unknown

0

0 Ksym/sec

0 Hz

0.0 dBmV


4

Not Locked

Unknown

0

0 Ksym/sec

0 Hz

0.0 dBmV

[/TABLE]


Current System Time
un Aug 19 13:58:31 2018

Frequent internet drop signal?
 
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