FYI channel unavailable - XFinity

FYI is included with my TV package. Suddenly that channel is not available and I get a message to upgrade.
I have called Comcast many times over the last week. I am told they will work on it etc. The issue was sent to a 3rd. tier rep.

They simply send an email thanking me for calling and close out the ticket. Is anyone else experiencing this issue?
On the channel list this channel is listed as BIO and is 1331 on HD and 482 on non HD.

This question, "FYI channel unavailable," is about XFinity-Comcast TV channels, programming, and sports.

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