Genie hard drive failed - DirecTV

I received a message stating the Genie Hard Drive has failed. Rendering the DVR useless. There is no error code just a phone number to call with an ext. of 923. I called the number and the person I spoke with was only interested in selling me something. Is it possible that my recever was hacked.

This question, "Genie hard drive failed," is about DirecTV channels, programming, equipment, and sports.


Direct tv ext 923. Hard drive failure

I think they do it just to try and sell you on the newest update equipment. They want 19.95 to send a new one I don't own the one that failed I pay on the equipment but I refuse to pay 7.99 a month more to have "protection" on there equipment. They r scaling all of us they should update our equipment I have been with them for 10 years! My equipment they don't even want me too return it its that old so I'm stuck trying to dispose of it!

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