Gift card - DirecTV

I was promised $200 in Visa reward's gift cards when I signed up for Direct TV. So far, I have received $100 but not the other $100. When I have repeatedly called Direct TV and/or AT&T, I am told that the "other one" should be sending the rest of the gift card. At what point do you guys "make good" on your promises? Certainly, not good customer service so far and my bill which was supposed to be around $60 a month has now turned into a bill of $102 a month. I'm sorry now that I gave a 2 year promise for your services. How are you going to resolve these issues?

This question, "Gift card," is about DirecTV channels, programming, equipment, and sports.