haven't rec'd my coupons

I reapplied for 2 coupons, I had to explain that the lady who used to live here died, & her mail was thrown away, that is why I need you to re-send me 2 coupons. It has been over a month & I haven't seen them. Please look into this. I do have a reference #, however it doesn't seem safe to type it on this thread. Please look into this & send the coupons soon.
Thank you
Brenda Goines
Beaverton OR