Having issues with download speeds and modem power levels. - Time Warner Internet

#1
This question is about "Having issues with download speeds and modem power levels.", with Time Warner Cable internet and apps. I have the netgear C7000 modem/router combo and have also had this issue with leased modems from twc. Here is my event log and down/upstream.
[TABLE]

Time

Priority

Description


2016-12-10, 17:51:16

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=2c:30:33:7d:46:20;CMTS-MAC=00:01:5c:24:04:86;CM-QOS=1.1;CM-VER=3.0;


2016-12-10, 17:53:18

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=2c:30:33:7d:46:20;CMTS-MAC=00:01:5c:24:04:86;CM-QOS=1.1;CM-VER=3.0;


2016-12-10, 17:54:52

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=2c:30:33:7d:46:20;CMTS-MAC=00:01:5c:24:04:86;CM-QOS=1.1;CM-VER=3.0;


2016-12-10, 17:58:52

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=2c:30:33:7d:46:20;CMTS-MAC=00:01:5c:24:04:86;CM-QOS=1.1;CM-VER=3.0;


2016-12-10, 18:04:06

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=2c:30:33:7d:46:20;CMTS-MAC=00:01:5c:24:04:86;CM-QOS=1.1;CM-VER=3.0;


2016-12-10, 18:04:58

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=2c:30:33:7d:46:20;CMTS-MAC=00:01:5c:24:04:86;CM-QOS=1.1;CM-VER=3.0;


2016-12-10, 18:08:32

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=2c:30:33:7d:46:20;CMTS-MAC=00:01:5c:24:04:86;CM-QOS=1.1;CM-VER=3.0;


2016-12-10, 18:10:47

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=2c:30:33:7d:46:20;CMTS-MAC=00:01:5c:24:04:86;CM-QOS=1.1;CM-VER=3.0;


2016-12-10, 18:11:48

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=2c:30:33:7d:46:20;CMTS-MAC=00:01:5c:24:04:86;CM-QOS=1.1;CM-VER=3.0;


1970-1-1, 00:00:38

Critical (3)

SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=2c:30:33:7d:46:20;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;


2016-12-11, 01:34:02

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=2c:30:33:7d:46:20;CMTS-MAC=00:01:5c:24:04:86;CM-QOS=1.1;CM-VER=3.0;


1970-1-1, 00:00:38

Critical (3)

SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=2c:30:33:7d:46:20;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;


2016-12-12, 18:00:55

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=2c:30:33:7d:46:20;CMTS-MAC=00:01:5c:24:04:86;CM-QOS=1.1;CM-VER=3.0;


1970-1-1, 00:00:38

Critical (3)

SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=2c:30:33:7d:46:20;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;


1970-1-1, 00:00:41

Notice (6)

WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:5) - Reason:INIT


1970-1-1, 00:00:41

Notice (6)

WiFi Interface [wl1] set to Channel 161 (Side-Band Channel:N/A) - Reason:INIT


1970-1-1, 00:00:45

Notice (6)

Overriding MDD IP initialization parameters; IP provisioning mode = IPv6


2016-12-13, 01:31:50

Error (4)

Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=2c:30:33:7d:46:20;CMTS-MAC=00:01:5c:24:04:86;CM-QOS=1.1;CM-VER=3.0;


2016-12-13, 01:31:50

Error (4)

Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=2c:30:33:7d:46:20;CMTS-MAC=00:01:5c:24:04:86;CM-QOS=1.1;CM-VER=3.0;


2016-12-13, 04:11:09

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=2c:30:33:7d:46:20;CMTS-MAC=00:01:5c:24:04:86;CM-QOS=1.1;CM-VER=3.0;


2016-12-13, 04:17:38

Warning (5)

MDD message timeout;CM-MAC=2c:30:33:7d:46:20;CMTS-MAC=00:01:5c:24:04:86;CM-QOS=1.1;CM-VER=3.0;


2016-12-13, 06:06:34

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=2c:30:33:7d:46:20;CMTS-MAC=00:01:5c:24:04:86;CM-QOS=1.1;CM-VER=3.0;


2016-12-13, 21:16:40

Warning (5)

MDD message timeout;CM-MAC=2c:30:33:7d:46:20;CMTS-MAC=00:01:5c:24:04:86;CM-QOS=1.1;CM-VER=3.0;


2016-12-13, 21:29:42

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=2c:30:33:7d:46:20;CMTS-MAC=00:01:5c:24:04:86;CM-QOS=1.1;CM-VER=3.0;


2016-12-13, 21:30:02

Warning (5)

MDD message timeout;CM-MAC=2c:30:33:7d:46:20;CMTS-MAC=00:01:5c:24:04:86;CM-QOS=1.1;CM-VER=3.0;


2016-12-13, 21:30:47

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=2c:30:33:7d:46:20;CMTS-MAC=00:01:5c:24:04:86;CM-QOS=1.1;CM-VER=3.0;


2016-12-13, 21:31:18

Warning (5)

MDD message timeout;CM-MAC=2c:30:33:7d:46:20;CMTS-MAC=00:01:5c:24:04:86;CM-QOS=1.1;CM-VER=3.0;


2016-12-13, 21:31:35

Notice (6)

WiFi Interface [wl0] set to Channel 11 (Side-Band Channel:7) - Reason:INTERFERENCE


2016-12-13, 21:31:50

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=2c:30:33:7d:46:20;CMTS-MAC=00:01:5c:24:04:86;CM-QOS=1.1;CM-VER=3.0;


2016-12-13, 21:32:12

Warning (5)

MDD message timeout;CM-MAC=2c:30:33:7d:46:20;CMTS-MAC=00:01:5c:24:04:86;CM-QOS=1.1;CM-VER=3.0;


2016-12-13, 21:33:51

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=2c:30:33:7d:46:20;CMTS-MAC=00:01:5c:24:04:86;CM-QOS=1.1;CM-VER=3.0;


2016-12-13, 21:34:18

Warning (5)

MDD message timeout;CM-MAC=2c:30:33:7d:46:20;CMTS-MAC=00:01:5c:24:04:86;CM-QOS=1.1;CM-VER=3.0;


2016-12-13, 21:34:23

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=2c:30:33:7d:46:20;CMTS-MAC=00:01:5c:24:04:86;CM-QOS=1.1;CM-VER=3.0;


2016-12-13, 21:35:02

Warning (5)

MDD message timeout;CM-MAC=2c:30:33:7d:46:20;CMTS-MAC=00:01:5c:24:04:86;CM-QOS=1.1;CM-VER=3.0;


2016-12-13, 21:38:15

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=2c:30:33:7d:46:20;CMTS-MAC=00:01:5c:24:04:86;CM-QOS=1.1;CM-VER=3.0;


2016-12-13, 21:39:24

Warning (5)

MDD message timeout;CM-MAC=2c:30:33:7d:46:20;CMTS-MAC=00:01:5c:24:04:86;CM-QOS=1.1;CM-VER=3.0;


2016-12-13, 21:40:02

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=2c:30:33:7d:46:20;CMTS-MAC=00:01:5c:24:04:86;CM-QOS=1.1;CM-VER=3.0;


2016-12-13, 21:40:52

Warning (5)

MDD message timeout;CM-MAC=2c:30:33:7d:46:20;CMTS-MAC=00:01:5c:24:04:86;CM-QOS=1.1;CM-VER=3.0;


2016-12-13, 21:41:14

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=2c:30:33:7d:46:20;CMTS-MAC=00:01:5c:24:04:86;CM-QOS=1.1;CM-VER=3.0;


2016-12-13, 21:42:08

Warning (5)

MDD message timeout;CM-MAC=2c:30:33:7d:46:20;CMTS-MAC=00:01:5c:24:04:86;CM-QOS=1.1;CM-VER=3.0;


[/TABLE]

[TABLE]

Startup Procedure


[TABLE]

Procedure

Status

Comment


Acquire Downstream Channel

741000000 Hz

Locked


Connectivity State

OK

Operational


Boot State

OK

Operational


Security

Enabled

BPI+


IP Provisioning Mode

IPv6 Only

ipv6Only(1)


[/TABLE]



Downstream Bonded Channels


[TABLE]

Channel

Lock Status

Modulation

Channel ID

Frequency

Power

SNR

Correctables

Uncorrectables


1

Locked

QAM256

8

741000000 Hz

-24.2 dBmV

26.7 dB

165516081

1056044


2

Locked

QAM256

1

699000000 Hz

-24.7 dBmV

26.4 dB

687058728

26453999


3

Locked

QAM256

2

705000000 Hz

-23.3 dBmV

27.6 dB

20743616

29467


4

Locked

QAM256

3

711000000 Hz

-22.6 dBmV

28.3 dB

938267

88507


5

Locked

QAM256

4

717000000 Hz

-22.5 dBmV

28.5 dB

508295

2


6

Locked

QAM256

5

723000000 Hz

-23.1 dBmV

27.8 dB

6167075

121


7

Locked

QAM256

6

729000000 Hz

-22.7 dBmV

28.1 dB

1613836

168


8

Locked

QAM256

7

735000000 Hz

-23.2 dBmV

27.7 dB

6344291

41


9

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0


10

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0


11

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0


12

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0


13

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0


14

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0


15

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0


16

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0


17

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0


18

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0


19

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0


20

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0


21

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0


22

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0


23

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0


24

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0


[/TABLE]



Upstream Bonded Channels


[TABLE]

Channel

Lock Status

US Channel Type

Channel ID

Symbol Rate

Frequency

Power


1

Locked

ATDMA

10

5120 Ksym/sec

24200000 Hz

52 dBmV


2

Locked

TDMA

9

2560 Ksym/sec

19400000 Hz

52 dBmV


3

Locked

ATDMA

11

5120 Ksym/sec

30600000 Hz

52 dBmV


4

Locked

TDMA

12

2560 Ksym/sec

37000000 Hz

52 dBmV


5

Not Locked

Unknown

0

0 Ksym/sec

0 Hz

0.0 dBmV


6

Not Locked

Unknown

0

0 Ksym/sec

0 Hz

0.0 dBmV


7

Not Locked

Unknown

0

0 Ksym/sec

0 Hz

0.0 dBmV


8

Not Locked

Unknown

0

0 Ksym/sec

0 Hz

0.0 dBmV


[/TABLE]


[/TABLE]


This topic covered Having issues with download speeds and modem power levels., and TWC cable internet service.
 
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