HBO/Cinemax not working - DirecTV

We recently had service was supposed to come with HBO/Cinemax free for 3 months. It wasn't on the order for some reason.

I got on tech support was added to my account. However the channels still do not work (and HBO Go App doesn't work either).

I've gotten on chat two other times since then, trying to get it resolved....and nothing has happened in over a week.

This question, "HBO/Cinemax not working," is about DirecTV channels, programming, equipment, and sports.