HBO Go not working across multiple devices - XFinity

#1
I've had a recent problem where HBO Go has simply ceased to function across multiple devices. I've been able to use it successfully on both my Samsung Smart TV and my Xbox One for several years, until recently, both stopped working (as best as I can tell) simultaneously. I recently got a Playstation 4 as well and... same problem.

I get the same error message every time: "Can't Connect to HBO GO. We're having trouble connecting to the HBO Go service. Please check your Internet connection or try again later." Except it's been like this for getting on a month now, every single time I try. Three different devices, three different apps, exact same result. I've tried uninstalling/reinstalling the app on all three; I've done the usual connection checks successfully; I've tried power cycling and all that stuff. Nothing has worked.

And yet I can access HBO Go with no problem on my laptop, which tells me it's not the service, and it's not my account. The fact that it's happening across multiple devices suggests it's not a device-specific problem either. And the only thing left that all of these things have in common is my access provider.

So, Comcast, what's the deal with me not being able to watch the HBO Go I pay for every month on devices that are supposed to support it?


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