help - TWC TV and Apps

twctv on the website picture keeps getting stuck, I am wired not wireless and stops playing after an hour, I need help to troubleshoot or hoping for a fix. Is there a plan for a fix here? I have troubleshooted for 6 hours changing browsers, rebooting the router asked for help in the chat couldn't be helped. Please I hope someone can fix this or help me please thanks.

This question is about "help", with Time Warner Cable TV and apps.

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