I Cannot sign in to HBO Max anymore because it says I am a secondary user

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wisnis

Guest
#1
This is extremely frustrating. I was logged out of HBO Max so when trying to log back in, whether its app or website, I choose Sign In With Provider, select Xfinity, then log in and it tells me I cannot access as a seconcdary user ID, and the primary user ID needs to fix it. Well I am the primary user and I have my xfinifty account open in another tab with the same and only username Ive ever used, and nowhere does it say anything about primary vs secondary.

"I Cannot sign in to HBO Max anymore because it says I am a secondary user," is about XFinity-Comcast Television.

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