I like Time Warner but....

leighdu

DTVUSA Member
#1
It seems like they always have a lag when changes the channels at least once a day with the digital cable. Also, when they are updating the new schedule at midnight, my digital box freezes and then turns off. I tried a new box and still had the same problem. Anyone else going through this? Should I maybe ask for a certain type of digital box?
 

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teresa

DTVUSA Member
#2
I don't think your box should be shutting down. It might if there was a power glitch or something, but other than that you might want to explain the problem to a technician and see if he(she) can figure it out.
 

leighdu

DTVUSA Member
#3
Turns out it was a bad box. We got a new one and all the problems disappeared. I personally think they shouldn't bring out used boxes to begin with when installing service. I found out our box was a used box and very old.
 

Fardreamer

DTVUSA Member
#4
Turns out it was a bad box. We got a new one and all the problems disappeared. I personally think they shouldn't bring out used boxes to begin with when installing service. I found out our box was a used box and very old.
At least that's all it was...a bad box. It would have been worse if it had been a problem with your TV.

About T-W re-using boxes...it would be nice if the company could afford to issue new ones to new customers, but knowing how the business world works, methinks T-W is not interested in doing so because it would eat up some of its profits.
 

dreamr802

DTVUSA Member
#5
That surprises me that they didn't give you a new box when you had your cable installed. That's weird. Especially with electronics, I ALWAYS make sure that I'm receiving something new and not refurbished.
 

leighdu

DTVUSA Member
#6
That surprises me that they didn't give you a new box when you had your cable installed. That's weird. Especially with electronics, I ALWAYS make sure that I'm receiving something new and not refurbished.
Yeah, you would think that would, but when I called in and gave the # of the box, they informed me I had a refurbished one and I can come in anytime to get a new one or have a tech come out. Customer service is usually pretty excellent at Time Warner.
 

Taki

DTVUSA Member
#7
Seems like customer service is falling to the wayside as these people will hire just about anyone lately. If they can pass a test, they get a job.
 

leighdu

DTVUSA Member
#8
Seems like customer service is falling to the wayside as these people will hire just about anyone lately. If they can pass a test, they get a job.
I haven't had that experience at all my local co. at Time Warner. In fact, it has been quite the opposite. There were quite a few of my cousins friends right out of college who applied there because of the benefits and were turned down because they had no customer service experience in a call center. That may be different in other locations though.
 

Taki

DTVUSA Member
#9
I tend to agree with you. The company has a great reputation in my area as well. What is funny is I see these companies not wanting to hire someone with no experience. LOL. These people have had experience talking on the phone their whole lives. lol
 
#10
I like Timewarner, but Optimum Online gives them a run for the money. When I was a Timewarner customer I also went through this issue, but with Optimum there are no such issues.
 

leighdu

DTVUSA Member
#11
I like Timewarner, but Optimum Online gives them a run for the money. When I was a Timewarner customer I also went through this issue, but with Optimum there are no such issues.

This sounded interesting to me so I took a look, and unfortunately I can't get Optimum Online in my area, and they have excellent prices !
 
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