I need to file a complait with corporate - DirecTV

I had an instal done tonight 12-23-16, I t was supposed to have been for 1:00 pm. they showed up at 4:30 pm. While doing instal tech ruptured freon line on my ac/ heat pump. Because of this unable to turn my heater on. Because no heat my kids had to go be with my ex. Local manager Kevin CarVer 770-235-7137 McDonough GA was made aware of issue by tech and he did not even offer to speak to me to find a resolution. I called him several times and text him several times never called back nor responded. So now I need this escalated to corporate to show how on Christmas because of an error they made, they managed to force a family out of their home. .

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