I need to send a beam to my converter box to get my service restored - DirecTV

#1
I played my bill in full on Friday and its Monday and still my cable is saying for me to call the 800 number ext:203 and when I called direct TV to fix the issue the rep said that her system was down and said that I should go to directtv.com\203 for steps on how to have a beam sent to key box but I don't see any instructions on how to send the beam can someone help please

This question, "I need to send a beam to my converter box to get my service restored," is about DirecTV channels, programming, equipment, and sports.
 
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