Illegal and dishonest support "functions" - DirecTV

After poor service tonight, I clicked on "Contact us". It says "Chat available". When I click on that it says "loading chat - please wait". Chat NEVER loads, indicating clearly that chat is not and never was available. If chat ever becomes available, I'd like to discuss the unnecessarily poor service I received tonight. Does anyone have an email address I can write to for support since Directv illegally does not provide one?

This question, "Illegal and dishonest support "functions"," is about DirecTV channels, programming, equipment, and sports.