In the Directv app, can't connect phone to DVR - DirecTV

Trying to connect my DVR to my phone to watch recorded shows. After an hour and transfer to six people. Hung up on twice. (Why do they ask for your number to call you back if disconnected but never do?) Anyhow, I can log in to the app with user ID and my password. When I get to the point of "get started" where you connect your device to your DVR it asks to confirm the login information. But then it says my password doesn't match. Is there a different password for this portion of the process? How do I get it?

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