Incorrect Order - DirecTV

After spending over an hour on the phone two days in a row trying to resolve a disconnect that had no basis, I thought we finally had success. Then I got an email asking me to review my order and saying that my new equipment was being shipped! I already have all the necessary equipment and have been an active customer for six months. Since it asked me to review and advise if there were any problems I attempted to do so online and via phone - neither worked. Your automated telephone robots have a set of parameters that do not suffice. Your online instructions come up with things like "we don't recognize your account number", or "we don't have your phone number in our records". How is one supposed to resolve issues as you request if every option is a dead end?

This question, "Incorrect Order," is about DirecTV channels, programming, equipment, and sports.