Intermittent disconnects and slow speeds in general [Austin 78701] - Time Warner Internet

#1
This question is about "Intermittent disconnects and slow speeds in general [Austin 78701]", with Time Warner Cable internet and apps. Downstream

[TABLE]

DCID

Freq

Power

SNR

Modulation

Octets

Correcteds

Uncorrectables


Downstream 1

24

603.00 MHz

-0.20 dBmV

40.95 dB

256QAM

10611987513

328049

1146970


Downstream 2

2

471.00 MHz

-0.50 dBmV

40.95 dB

256QAM

5673011311

5006

507496


Downstream 3

3

477.00 MHz

-0.60 dBmV

40.37 dB

256QAM

5706921581

6098

525010


Downstream 4

4

483.00 MHz

-0.30 dBmV

40.95 dB

256QAM

5835552720

7360

555327


Downstream 5

5

489.00 MHz

-0.80 dBmV

40.37 dB

256QAM

5690425271

6544

549701


Downstream 6

6

495.00 MHz

-0.40 dBmV

40.95 dB

256QAM

5839194259

7702

575705


Downstream 7

7

501.00 MHz

-0.60 dBmV

40.95 dB

256QAM

5630771825

8096

586480


Downstream 8

8

507.00 MHz

-0.50 dBmV

40.95 dB

256QAM

5834086245

7943

612704


Downstream 9

9

513.00 MHz

-0.30 dBmV

40.95 dB

256QAM

5495345873

8484

608619


Downstream 10

10

519.00 MHz

-0.70 dBmV

40.37 dB

256QAM

5570883160

10999

623582


Downstream 11

11

525.00 MHz

-0.20 dBmV

40.95 dB

256QAM

5800604059

9676

619952


Downstream 12

12

531.00 MHz

-0.30 dBmV

40.95 dB

256QAM

5668010484

10658

629436


Downstream 13

13

537.00 MHz

-0.50 dBmV

40.95 dB

256QAM

5538671090

9175

644445


Downstream 14

14

543.00 MHz

-0.90 dBmV

40.95 dB

256QAM

5764281890

6153

637257


Downstream 15

15

549.00 MHz

-1.10 dBmV

40.95 dB

256QAM

5733103507

6272

602331


Downstream 16

16

555.00 MHz

-1.10 dBmV

40.95 dB

256QAM

5736934384

8284

633821


Downstream 17

17

561.00 MHz

-1.40 dBmV

40.37 dB

256QAM

6305668712

11030

652637


Downstream 18

18

567.00 MHz

-0.90 dBmV

40.95 dB

256QAM

6255187531

10706

644345


Downstream 19

19

573.00 MHz

-1.20 dBmV

40.95 dB

256QAM

6276928415

14726

677455


Downstream 20

20

579.00 MHz

-0.90 dBmV

40.37 dB

256QAM

6261286067

16076

672456


Downstream 21

21

585.00 MHz

-0.30 dBmV

40.37 dB

256QAM

6204183498

19704

699004


Downstream 22

22

591.00 MHz

-0.40 dBmV

40.37 dB

256QAM

6282564421

16011

689256


Downstream 23

23

597.00 MHz

0.00 dBmV

40.95 dB

256QAM

6261717124

6372

699623


Downstream 24

1

465.00 MHz

-0.30 dBmV

40.95 dB

256QAM

5495922509

236155

917091

[/TABLE]
[TABLE]

Reset FEC Counters

[/TABLE]

Upstream

[TABLE]

UCID

Freq

Power

Channel Type

Symbol Rate

Modulation


Upstream 1

2

23.90 MHz

43.00 dBmV

DOCSIS2.0 (ATDMA)

5120 kSym/s

64QAM


Upstream 2

4

36.90 MHz

44.75 dBmV

DOCSIS2.0 (ATDMA)

5120 kSym/s

64QAM


Upstream 3

3

30.40 MHz

44.75 dBmV

DOCSIS2.0 (ATDMA)

5120 kSym/s

64QAM


Upstream 4

1

19.00 MHz

42.50 dBmV

DOCSIS1.x (TDMA)

2560 kSym/s

16QAM

[/TABLE]

Status page up/downstream info posted above. Started service roughly a month ago or so, and been getting a lot of intermittent connection issues. Video conferencing, gaming, etc will intermittently lock up for a few seconds then go back to normal. Speed test usually is usually well below 300mbps even though I have 400mbps service.



Actually had another occurrence while typing this out and it created 5 events in the modem's event log.



Level 5 RCS Partial Service

Level 3 SYNC Timing Synchronization failure - Loss of Sync

Level 5 RCS Partial Service

Level 3 SYNC Timing Synchronization failure - Loss of Sync

Level 5 Lost MDD Timeout



Which seems to be a common pattern of events elsewhere in the event log. I've checked coax connections from the wall to modem and reset the modem etc, but no improvements.

Intermittent disconnects and slow speeds in general [Austin 78701]?
 
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