intermittent internet drops for 30 seconds - Time Warner Internet

#1
This question is about "intermittent internet drops for 30 seconds", with Time Warner Cable internet and apps. hi everyone,



I currently own my own modem, its a Motorola MG7550.

I have even purchased 3 other kinds of modems from amazon( hoping that was my problem) it still happenend so i returned those to amazon.



I only have internet 100 meg service, no phone or TV and am in Niles, Oh 44446



So, the internet drops.......

i have had this problem for about 3 months and 6 visits later it is still a daily issue of dropping the connection.

the last visit was from a QC manager and a supervisor, this is when they ran a new line from the pole to my house and also a new line from outside the house directly to my modem.



I was told that if they come out again for this issue, they will be charging me $50.00 for a service call.....



It is still occuring, i don't know what to do next.



here are my logs for connection, and also for the event log.



i noticed in the event log, that when i drop it always shows the same errors, any correllation ?

Spectrum will not even look at my log when i try and show them, they say i own it, nothing they can do.

Should i purchase their modem with wifi for a couple of months ?



when i notice the outage, my tv tells me no internt connection as well as my printer.



I can look at the modem and all the lights will be out except the power, almost like a mini reboot..........



thank you

Chris



[TABLE]

[TABLE]

eRouter Provisioning Mode

Bridge eRoute_IPv4only eRoute_IPv6only eRoute_DualMode







[/TABLE]

[/TABLE]




[TABLE]

[TABLE]

Startup Sequence

[/TABLE]


[TABLE]

Startup Step

Status

Comment




Acquire Downstream Channel

741000000 Hz

Locked



Upstream Connection

OK

Operational



Boot State

OK

Operational




Configuration File

OK

?BiABGZgIwAEAAAAAAAAAADQAQDZZNswmBaAADAIAs6zV0Ru1xKyY@AAAAACwYrI0TLLfECeslLjz31+FMKPJ_



Security

Enabled

BPI+


[/TABLE]

[/TABLE]




[TABLE]

[TABLE]

Connection Status

[/TABLE]


[TABLE]

System Up Time

0 days 23h:25m:32s



Network Access

Allowed


[/TABLE]

[/TABLE]




[TABLE]

[TABLE]

Downstream Bonded Channels


[/TABLE]


[TABLE]

Channel

Lock Status

Modulation

Channel ID

Freq. (MHz)

Pwr (dBmV)

SNR (dB)

Corrected

Uncorrected


1

Locked

QAM256

21

741.0

7.9

38.9

0

0


2

Locked

QAM256

2

633.0

8.3

39.2

0

0


3

Locked

QAM256

7

663.0

8.6

39.4

0

0


4

Locked

QAM256

9

675.0

8.5

38.5

0

0


5

Locked

QAM256

10

681.0

8.6

39.4

0

0


6

Locked

QAM256

11

687.0

8.5

39.3

0

0


7

Locked

QAM256

12

693.0

8.6

39.4

0

0


8

Locked

QAM256

13

699.0

8.5

39.3

0

0


9

Locked

QAM256

14

705.0

8.5

39.4

0

0


10

Locked

QAM256

15

711.0

8.5

39.3

0

0


11

Locked

QAM256

16

717.0

8.3

39.2

0

0


12

Locked

QAM256

18

723.0

8.0

39.0

0

0


13

Locked

QAM256

19

729.0

7.9

39.0

0

0


14

Locked

QAM256

20

735.0

7.7

38.8

0

0


15

Locked

QAM256

22

747.0

7.8

38.8

0

0


16

Locked

QAM256

25

765.0

7.5

38.7

0

0


Total

0

0

[/TABLE]

[/TABLE]




[TABLE]

[TABLE]

Upstream Bonded Channels


[/TABLE]


[TABLE]

Channel

Lock Status

Channel Type

Channel ID

Symb. Rate (Ksym/sec)

Freq. (MHz)

Pwr (dBmV)


1

Locked

ATDMA

74

5120

24.2

42.5


2

Locked

TDMA

73

2560

19.4

42.0


3

Locked

ATDMA

75

5120

30.6

42.8


4

Locked

ATDMA

76

2560

37.0

42.3

[/TABLE]

[/TABLE]



Event Log
[TABLE]

[TABLE]

Log


[/TABLE]


[TABLE]

Time

Priority

Description


Time Not Established

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=00:40:36:5...


Time Not Established

Notice (6)

Overriding MDD IP initialization parameters; IP provisioning...


Mon Mar 04 20:15:12 2019

Error (4)

Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=00:40...


Mon Mar 04 20:15:12 2019

Error (4)

Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=00:40...


[/TABLE]

[/TABLE]

intermittent internet drops for 30 seconds?
 
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