Internet Disconnecting randomly for 2 weeks Had 3 techs out - Time Warner Internet

#1
This question is about "Internet Disconnecting randomly for 2 weeks Had 3 techs out", with Time Warner Cable internet and apps. Hi All-



Need some advice on the next steps. I've been getting randomly disconnected for 20 secs multiple times in the day and I stream on twitch and do gaming which really destroys my enjoyment. Techs came out, replaced the line, checked signal etc. and even replaced mode/router same issue. Not sure what to do next since they are unable to help further.



[TABLE]

Downstream Bonded Channels


[TABLE]

Channel

Lock Status

Modulation

Channel ID

Frequency

Power

SNR

Correctables

Uncorrectables


1

Locked

QAM256

24

417000000 Hz

3.7 dBmV

41.4 dB

0

0


2

Locked

QAM256

2

285000000 Hz

3.1 dBmV

40.3 dB

0

0


3

Locked

QAM256

3

291000000 Hz

3.2 dBmV

40.5 dB

0

0


4

Locked

QAM256

4

297000000 Hz

3.2 dBmV

40.5 dB

0

0


5

Locked

QAM256

5

303000000 Hz

3 dBmV

40.4 dB

0

0


6

Locked

QAM256

6

309000000 Hz

2.9 dBmV

40.3 dB

0

0


7

Locked

QAM256

7

315000000 Hz

3.2 dBmV

40.8 dB

0

0


8

Locked

QAM256

8

321000000 Hz

3.4 dBmV

40.9 dB

0

0


9

Locked

QAM256

9

327000000 Hz

3.3 dBmV

40.9 dB

0

0


10

Locked

QAM256

10

333000000 Hz

3.1 dBmV

40.6 dB

0

0


11

Locked

QAM256

11

339000000 Hz

3.5 dBmV

40.6 dB

0

0


12

Locked

QAM256

12

345000000 Hz

3.7 dBmV

40.9 dB

0

0


13

Locked

QAM256

13

351000000 Hz

3.6 dBmV

41 dB

0

0


14

Locked

QAM256

14

357000000 Hz

3.5 dBmV

40.8 dB

0

0


15

Locked

QAM256

15

363000000 Hz

3.8 dBmV

41.3 dB

0

0


16

Locked

QAM256

16

369000000 Hz

4 dBmV

41.5 dB

0

0


17

Locked

QAM256

17

375000000 Hz

4.3 dBmV

41.9 dB

0

0


18

Locked

QAM256

18

381000000 Hz

4 dBmV

41.4 dB

0

0


19

Locked

QAM256

19

387000000 Hz

3.9 dBmV

41.9 dB

0

0


20

Locked

QAM256

20

393000000 Hz

4.4 dBmV

42.5 dB

0

0


21

Locked

QAM256

21

399000000 Hz

4.5 dBmV

42 dB

0

0


22

Locked

QAM256

22

405000000 Hz

4.1 dBmV

41.9 dB

0

0


23

Locked

QAM256

23

411000000 Hz

3.9 dBmV

41.9 dB

0

0


24

Locked

QAM256

1

279000000 Hz

3.9 dBmV

40.9 dB

0

0

[/TABLE]



Upstream Bonded Channels


[TABLE]

Channel

Lock Status

US Channel Type

Channel ID

Symbol Rate

Frequency

Power


1

Locked

ATDMA

3

5120 Ksym/sec

30600000 Hz

40.8 dBmV


2

Locked

ATDMA

2

5120 Ksym/sec

24200000 Hz

40.8 dBmV


3

Locked

TDMA

1

2560 Ksym/sec

19400000 Hz

40.8 dBmV


4

Locked

ATDMA

4

5120 Ksym/sec

37000000 Hz

40.8 dBmV


5

Not Locked

Unknown

0

0 Ksym/sec

0 Hz

0.0 dBmV


6

Not Locked

Unknown

0

0 Ksym/sec

0 Hz

0.0 dBmV


7

Not Locked

Unknown

0

0 Ksym/sec

0 Hz

0.0 dBmV


8

Not Locked

Unknown

0

0 Ksym/sec

0 Hz

0.0 dBmV

[/TABLE]

[/TABLE]

Internet Disconnecting randomly for 2 weeks Had 3 techs out?
 
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