Internet is unstable - Time Warner Internet

#1
This question is about "Internet is unstable", with Time Warner Cable internet and apps. I was having internet problems and gave Timewarner a call. I was told everything is fine on their end, and it could be my old modem/router. I decided to buy a SBG-6700-Ac, and that didn't help anything. The connection drops at times and I have to reset the modem for it to work again. After reset everything works fine, but it happens again after a few hours of resetting the modem.

[TABLE]

Channel

Lock Status

Modulation

Channel ID

Frequency

Power

SNR

Corrected

Uncorrectables


1

Locked

QAM256

22

645000000 Hz

8.1 dBmV

40.4 dB

5

0


2

Locked

QAM256

21

639000000 Hz

7.7 dBmV

39.9 dB

5

0


3

Locked

QAM256

23

651000000 Hz

7.9 dBmV

40.2 dB

8

0


4

Locked

QAM256

24

657000000 Hz

8.2 dBmV

40.4 dB

2

0


5

Locked

QAM256

25

663000000 Hz

8.3 dBmV

40.3 dB

2

0


6

Locked

QAM256

27

675000000 Hz

8.7 dBmV

39.8 dB

15

0


7

Locked

QAM256

28

681000000 Hz

7.5 dBmV

39.4 dB

23

0


8

Locked

QAM256

29

687000000 Hz

7.6 dBmV

39.5 dB

21

0


[/TABLE]



[TABLE]

Channel

Lock Status

US Channel Type

Channel ID

Symbol Rate

Frequency

Power


1

Locked

ATDMA

59

5120 Ksym/sec

30600000 Hz

47.0 dBmV


2

Locked

TDMA

57

2560 Ksym/sec

18500000 Hz

48.3 dBmV


3

Locked

ATDMA

58

5120 Ksym/sec

23300000 Hz

48.0 dBmV


4

Locked

ATDMA

60

5120 Ksym/sec

37000000 Hz

47.3 dBmV


[/TABLE]



[TABLE]

Tue Jan 31 08:27:23 2017

Error (4)

TR-069 Statically Configured ACS URL Missing


Tue Jan 31 08:26:44 2017

Notice (6)

TLV-11 - unrecognized OID;CM-MAC=5c:b0:66:a4:fa:55;CMTS-MAC=00:01:5c:8c:c2:4d;CM-QOS=1.1;CM-VER=3.0;


Tue Jan 31 16:26:43 2017

Error (4)

Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=5c:b0:66:a4:fa:55;CMTS-MAC=00:01:5c:8c:c2:4d;CM-QOS=1.1;CM-VER=3.0;


Tue Jan 31 16:26:42 2017

Error (4)

Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=5c:b0:66:a4:fa:55;CMTS-MAC=00:01:5c:8c:c2:4d;CM-QOS=1.1;CM-VER=3.0;


Tue Jan 31 16:26:42 2017

Warning (5)

ToD request sent - No Response received;CM-MAC=5c:b0:66:a4:fa:55;CMTS-MAC=00:01:5c:8c:c2:4d;CM-QOS=1.0;CM-VER=3.0;


Tue Jan 31 16:26:28 2017

Notice (6)

Overriding MDD IP initialization parameters; IP provisioning mode = IPv6


Tue Jan 31 16:26:26 2017

Critical (3)

No Ranging Response received - T3 time-out


Tue Jan 31 16:26:14 2017

Notice (6)

TLV-11 - unrecognized OID;CM-MAC=5c:b0:66:a4:fa:55;CMTS-MAC=00:01:5c:8c:c2:4d;CM-QOS=1.1;CM-VER=3.0;


Tue Jan 31 16:26:14 2017

Notice (6)

Provisioning Mode Changed - Reinitialize MAC...


Tue Jan 31 16:26:14 2017

Error (4)

Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=5c:b0:66:a4:fa:55;CMTS-MAC=00:01:5c:8c:c2:4d;CM-QOS=1.1;CM-VER=3.0;


Tue Jan 31 16:26:14 2017

Error (4)

Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=5c:b0:66:a4:fa:55;CMTS-MAC=00:01:5c:8c:c2:4d;CM-QOS=1.1;CM-VER=3.0;


Time Not Established

Warning (5)

DHCP WARNING - Non-critical field invalid in response ;CM-MAC=5c:b0:66:a4:fa:55;CMTS-MAC=00:01:5c:8c:c2:4d;CM-QOS=1.0;CM-VER=3.0;


Time Not Established

Notice (6)

Honoring MDD; IP provisioning mode = IPv4


Time Not Established

Notice (6)

WiFi Interface [wl0] set to Channel 4 (Side-Band Channel:N/A) - Reason:INIT


Tue Jan 31 16:13:09 2017

Critical (3)

No Ranging Response received - T3 time-out


Tue Jan 31 16:11:45 2017

Critical (3)

TFTP Request Retries exceeded, CM unable to register


Tue Jan 31 16:11:24 2017

Critical (3)

No Ranging Response received - T3 time-out


Tue Jan 31 15:47:33 2017

Critical (3)

No Ranging Response received - T3 time-out


Tue Jan 31 15:43:54 2017

Critical (3)

No Ranging Response received - T3 time-out


Mon Jan 30 17:26:58 2017

Critical (3)

No Ranging Response received - T3 time-out


Mon Jan 30 15:49:53 2017

Critical (3)

No Ranging Response received - T3 time-out


Mon Jan 30 04:10:30 2017

Critical (3)

No Ranging Response received - T3 time-out


Mon Jan 30 04:10:14 2017

Critical (3)

No Ranging Response received - T3 time-out


Time Not Established

Critical (3)

No Ranging Response received - T3 time-out


Mon Jan 30 00:27:25 2017

Critical (3)

No Ranging Response received - T3 time-out


Sun Jan 29 16:02:00 2017

Critical (3)

No Ranging Response received - T3 time-out


Sun Jan 29 16:01:40 2017

Critical (3)

No Ranging Response received - T3 time-out


Time Not Established

Critical (3)

No Ranging Response received - T3 time-out


Sun Jan 29 15:51:14 2017

Critical (3)

No Ranging Response received - T3 time-out


Sun Jan 29 15:50:56 2017

Critical (3)

No Ranging Response received - T3 time-out


Time Not Established

Critical (3)

No Ranging Response received - T3 time-out


Sun Jan 29 08:18:00 2017

Critical (3)

No Ranging Response received - T3 time-out


Sun Jan 29 08:17:42 2017

Critical (3)

No Ranging Response received - T3 time-out


Time Not Established

Critical (3)

No Ranging Response received - T3 time-out


Sat Jan 28 21:06:55 2017

Critical (3)

No Ranging Response received - T3 time-out


Sat Jan 28 01:08:02 2017

Critical (3)

No Ranging Response received - T3 time-out


Thu Jan 26 02:13:17 2017

Critical (3)

No Ranging Response received - T3 time-out


Thu Jan 26 01:29:34 2017

Critical (3)

No Ranging Response received - T3 time-out


Thu Jan 26 01:26:47 2017

Critical (3)

No Ranging Response received - T3 time-out


Time Not Established

Critical (3)

SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=5c:b0:66:a4:fa:55;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;


Thu Jan 26 00:48:28 2017

Critical (3)

SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=5c:b0:66:a4:fa:55;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;


Thu Jan 26 00:48:23 2017

Critical (3)

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=5c:b0:66:a4:fa:55;CMTS-MAC=00:01:5c:8c:c2:4d;CM-QOS=1.1;CM-VER=3.0;


Thu Jan 26 00:48:23 2017

Critical (3)

SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=5c:b0:66:a4:fa:55;CMTS-MAC=00:01:5c:8c:c2:4d;CM-QOS=1.1;CM-VER=3.0;


Thu Jan 26 00:48:21 2017

Critical (3)

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=5c:b0:66:a4:fa:55;CMTS-MAC=00:01:5c:8c:c2:4d;CM-QOS=1.1;CM-VER=3.0;


Thu Jan 26 00:48:21 2017

Critical (3)

SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=5c:b0:66:a4:fa:55;CMTS-MAC=00:01:5c:8c:c2:4d;CM-QOS=1.1;CM-VER=3.0;


Thu Jan 26 00:48:16 2017

Critical (3)

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=5c:b0:66:a4:fa:55;CMTS-MAC=00:01:5c:8c:c2:4d;CM-QOS=1.1;CM-VER=3.0;


Thu Jan 26 00:48:15 2017

Critical (3)

SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=5c:b0:66:a4:fa:55;CMTS-MAC=00:01:5c:8c:c2:4d;CM-QOS=1.1;CM-VER=3.0;


Thu Jan 26 00:48:11 2017

Critical (3)

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=5c:b0:66:a4:fa:55;CMTS-MAC=00:01:5c:8c:c2:4d;CM-QOS=1.1;CM-VER=3.0;


Thu Jan 26 00:48:11 2017

Critical (3)

SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=5c:b0:66:a4:fa:55;CMTS-MAC=00:01:5c:8c:c2:4d;CM-QOS=1.1;CM-VER=3.0;


Thu Jan 26 00:48:06 2017

Critical (3)

SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=5c:b0:66:a4:fa:55;CMTS-MAC=00:01:5c:8c:c2:4d;CM-QOS=1.1;CM-VER=3.0;


Time Not Established

Critical (3)

No Ranging Response received - T3 time-out


Sun Nov 20 04:54:33 2016

Critical (3)

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=5c:b0:66:a4:fa:55;CMTS-MAC=00:13:5f:04:2d:9f;CM-QOS=1.1;CM-VER=3.0;


Sun Nov 20 04:52:04 2016

Critical (3)

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=5c:b0:66:a4:fa:55;CMTS-MAC=00:13:5f:04:2d:9f;CM-QOS=1.1;CM-VER=3.0;


Time Not Established

Critical (3)

No Ranging Response received - T3 time-out


Time Not Established

Critical (3)

SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=5c:b0:66:a4:fa:55;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;


Time Not Established

Critical (3)

SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=5c:b0:66:a4:fa:55;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;


Time Not Established

Critical (3)

No Ranging Response received - T3 time-out


Time Not Established

Critical (3)

SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=5c:b0:66:a4:fa:55;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;


Time Not Established

Critical (3)

SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=5c:b0:66:a4:fa:55;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;


[/TABLE]


This topic covered Internet is unstable, and TWC cable internet service.
 
Top