Internet Issues since outtage - Time Warner Internet

#1
This question is about "Internet Issues since outtage", with Time Warner Cable internet and apps. On Wednesday the 11th my ethernet dropped due to an outtage when I checked with my phone and ever since then I've been having issues when I'm doing anything online. Such as I'll be playing a game and when my roomate seems to boot up her gaming system or even her laptop. I will just randomly lose connection. I have the Surboard SB6183 which I purcahsed in December of 2015 when my other modem stopped working. I have the Linksys AC2600 (EA8500) as my older router would lose conenction to the DNS server just about every day.
Since the outtage the downstream corrected has increased alot. Beforehand my modem was up for 7 days and maybe maxium of 3-4 if that most of them were 0. Now since the outtage it has increased to all of them having double digits just for being up for a day.
The modem has been up for 8 hours so far and this is the results for that. I removed the coaxial cable and cleaned off both surfaces as I've done beforehand and nothing changed the results.
Startup Procedure
[TABLE]

Procedure

Status

Comment


Acquire Downstream Channel

Locked


Connectivity State

OK

Operational


Boot State

OK

Operational


Configuration File

OK


Security

Enabled

BPI+


DOCSIS Network Access Enabled

Allowed


[/TABLE]


Downstream Bonded Channels [TABLE]

Channel

Lock Status

Modulation

Channel ID

Frequency

Power

SNR

Corrected

Uncorrectables


1

Locked

QAM256

17

555000000 Hz

4.1 dBmV

43.7 dB

25

0


2

Locked

QAM256

18

561000000 Hz

4.2 dBmV

43.6 dB

24

0


3

Locked

QAM256

19

567000000 Hz

4.2 dBmV

43.5 dB

27

0


4

Locked

QAM256

20

573000000 Hz

4.2 dBmV

43.1 dB

30

0


5

Locked

QAM256

21

579000000 Hz

4.2 dBmV

43.1 dB

19

0


6

Locked

QAM256

22

585000000 Hz

4.2 dBmV

43.1 dB

24

0


7

Locked

QAM256

23

591000000 Hz

4.1 dBmV

42.9 dB

19

0


8

Locked

QAM256

24

597000000 Hz

4.3 dBmV

43.1 dB

21

0


9

Locked

QAM256

25

603000000 Hz

4.4 dBmV

43.4 dB

20

0


10

Locked

QAM256

26

609000000 Hz

4.3 dBmV

43.3 dB

29

0


11

Locked

QAM256

27

615000000 Hz

4.5 dBmV

43.5 dB

21

0


12

Locked

QAM256

28

621000000 Hz

4.5 dBmV

43.8 dB

21

0


13

Locked

QAM256

29

627000000 Hz

4.4 dBmV

43.8 dB

25

0


14

Locked

QAM256

30

633000000 Hz

4.5 dBmV

44.0 dB

31

0


15

Locked

QAM256

31

639000000 Hz

4.4 dBmV

43.8 dB

18

0


16

Locked

QAM256

32

645000000 Hz

4.2 dBmV

43.6 dB

35

0


[/TABLE]


Upstream Bonded Channels [TABLE]

Channel

Lock Status

US Channel Type

Channel ID

Symbol Rate

Frequency

Power


1

Locked

ATDMA

2

5120 Ksym/sec

24200000 Hz

35.5 dBmV


2

Locked

TDMA

1

2560 Ksym/sec

19400000 Hz

34.3 dBmV


3

Locked

ATDMA

3

5120 Ksym/sec

30600000 Hz

35.5 dBmV


4

Locked

ATDMA

4

2560 Ksym/sec

37000000 Hz

35.5 dBmV


[/TABLE]




This topic covered Internet Issues since outtage, and TWC cable internet service.
 
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