INTERNET keeps going off and on. - Time Warner Internet

#1
This question is about "INTERNET keeps going off and on.", with Time Warner Cable internet and apps. For about a month now, at random times, the internet will go off then come back within a couple of minutes. I have had about 3 techs come to my house within the last month and none have solved the problem. The most recent tech suggested i buy a new router and modem rather then using the ones Spectrum provides due to the bad chipset in the modem. I went and bout myself an arris sb6183 and a tp link archer c7. Everything seemed fine for about 2 hours when the internet went out again. At this poiint i have no idea what to do.

This is my up and down:







[TABLE]

Acquire Downstream Channel

Locked


Connectivity State

OK

Operational


Boot State

OK

Operational


Configuration File

OK


Security

Enabled

BPI+


DOCSIS Network Access Enabled

Allowed

[/TABLE]




Downstream Bonded Channels
[TABLE]

Channel

Lock Status

Modulation

Channel ID

Frequency

Power

SNR

Corrected

Uncorrectables


1

Locked

QAM256

12

585000000 Hz

4.7 dBmV

43.5 dB

0

0


2

Locked

QAM256

13

591000000 Hz

4.7 dBmV

43.4 dB

0

0


3

Locked

QAM256

14

597000000 Hz

4.7 dBmV

43.5 dB

0

0


4

Locked

QAM256

15

603000000 Hz

4.7 dBmV

43.5 dB

0

0


5

Locked

QAM256

16

609000000 Hz

4.7 dBmV

43.4 dB

0

0


6

Locked

QAM256

18

621000000 Hz

4.6 dBmV

43.3 dB

0

0


7

Locked

QAM256

19

627000000 Hz

4.5 dBmV

43.3 dB

0

0


8

Locked

QAM256

20

633000000 Hz

4.5 dBmV

43.3 dB

0

0


9

Locked

QAM256

21

639000000 Hz

4.5 dBmV

43.1 dB

0

0


10

Locked

QAM256

22

645000000 Hz

4.7 dBmV

43.4 dB

0

0


11

Locked

QAM256

24

657000000 Hz

4.5 dBmV

43.2 dB

0

0


12

Locked

QAM256

25

663000000 Hz

4.3 dBmV

43.1 dB

0

0


13

Locked

QAM256

26

669000000 Hz

4.5 dBmV

43.2 dB

0

0


14

Locked

QAM256

27

675000000 Hz

4.4 dBmV

41.9 dB

0

0


15

Locked

QAM256

28

681000000 Hz

4.3 dBmV

43.1 dB

0

0


16

Locked

QAM256

29

687000000 Hz

4.3 dBmV

43.0 dB

0

0

[/TABLE]




Upstream Bonded Channels
[TABLE]

Channel

Lock Status

US Channel Type

Channel ID

Symbol Rate

Frequency

Power


1

Locked

ATDMA

2

5120 Ksym/sec

24200000 Hz

44.0 dBmV


2

Locked

ATDMA

1

5120 Ksym/sec

17800000 Hz

43.8 dBmV


3

Locked

ATDMA

3

5120 Ksym/sec

30600000 Hz

45.3 dBmV


4

Locked

ATDMA

4

5120 Ksym/sec

37000000 Hz

45.8 dBmV

[/TABLE]



EVENT LOG

[TABLE]

Tue Dec 03 14:55:03 2019

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=d4:04:cd:97:b2:d2;CMTS-MAC=00:01:5c:6d:62:46;CM-QOS=1.1;CM-VER=3.0;


Tue Dec 03 12:08:06 2019

Notice (6)

TLV-11 - unrecognized OID;CM-MAC=d4:04:cd:97:b2:d2;CMTS-MAC=00:01:5c:6d:62:46;CM-QOS=1.1;CM-VER=3.0;


Tue Dec 03 12:08:05 2019

Error (4)

Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=d4:04:cd:97:b2:d2;CMTS-MAC=00:01:5c:6d:62:46;CM-QOS=1.1;CM-VER=3.0;


Tue Dec 03 12:08:05 2019

Error (4)

Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=d4:04:cd:97:b2:d2;CMTS-MAC=00:01:5c:6d:62:46;CM-QOS=1.1;CM-VER=3.0;


Time Not Established

Notice (6)

Overriding MDD IP initialization parameters; IP provisioning mode = IPv6


Time Not Established

Critical (3)

No Ranging Response received - T3 time-out


Time Not Established

Critical (3)

No Ranging Response received - T3 time-out


Tue Dec 03 20:04:02 2019

Critical (3)

Resetting the cable modem due to docsDevResetNow


Time Not Established

Critical (3)

No Ranging Response received - T3 time-out


Time Not Established

Critical (3)

SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=d4:04:cd:97:b2:d2;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;

[/TABLE]

INTERNET keeps going off and on.?
 
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