Internet Slows Down Intermittently,DS Partial Serice Fallack,Lost MDD Timeout Errors - Time Warner Internet

#1
This question is about "Internet Slows Down Intermittently,DS Partial Serice Fallack,Lost MDD Timeout Errors", with Time Warner Cable internet and apps. About 2-3 times a week or so, my Internet speeds will slow down to about 1-2 mbps and is only resolved by rebooting modem. It happens at random times sometimes day, night appears to be no pattern to it. It has been doing this for a while but in the past I only had to reboot maybe once a month. Then once a week and now this is happening 2-3 tmes per week as I mentioned above. I have 200mb Internet and Basic Cable TV package in Winston Salem NC.... Log and Signal stats are below. Signal stats are from about 2 hours after I rebooted; I will post signal page screenshot when it slows again if that helps. I have not checked all of the connections thoroughly outside but the inside ones I have. There is a 3 way splitter inside the house. I used to have phone service through TWC but had that service cancelled. I own the modem. It is a few years old now since I purchased and was thinking about replacing with a newer one in hopes that would resolve this. Thought I would post here first before I do anything. I will add that this modem traveled with me due to moving and I never had this issue at previous house with same TWC package there.

I greatly appreciate any advice anyone has!


Router: Netgear Nighthawk R7000



Modem Details:

Model Name: SB6141

Vendor Name: ARRIS Group, Inc.
Firmware Name: SB_KOMODO-1.0.7.0-SCM00-NOSH
Boot Version: PSPU-Boot(25CLK) 1.0.12.18m3
Hardware Version: 7.0
Firmware Build Time: Jul 22 2016 08:13:57



Current Log:

[TABLE]

Aug 01 2018 15:54:54

6-Notice

I401.0

TLV-11 - unrecognized OID;CM-MAC=d0:39:b3:f8:d3:4c;CMTS-MAC=00:17:10:86:58:e4;CM-QOS=1.1;CM-VER=3.0;


Aug 01 2018 15:54:54

5-Warning

Z00.0

MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=d0:39:b3:f8:d3:4c;CMTS-MAC=00:17:10:86:58:e4;CM-QOS=1.1;CM-VER=3.0;


Jan 01 1970 00:00:17

6-Notice

N/A

Cable Modem Reboot due to power reset ;CM-MAC=d0:39:b3:f8:d3:4c;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;


Aug 01 2018 11:43:41

6-Notice

N/A

MDD Recovery following MDD Loss;CM-MAC=d0:39:b3:f8:d3:4c;CMTS-MAC=00:17:10:86:58:e4;CM-QOS=1.1;CM-VER=3.0;


Aug 01 2018 10:28:33

5-Warning

T202.0

Lost MDD Timeout;CM-MAC=d0:39:b3:f8:d3:4c;CMTS-MAC=00:17:10:86:58:e4;CM-QOS=1.1;CM-VER=3.0;


Aug 01 2018 10:28:33

5-Warning

N/A

DS Partial Service Fallback: MDD Lost-> CM in DOCSIS 3.0 Recovery Mode ;CM-MAC=d0:39:b3:f8:d3:4c;CMTS-MAC=00:17:10:86:58:e4;CM-QOS=1.1;CM-VER=3.0;


Aug 01 2018 08:45:02

5-Warning

T202.0

Lost MDD Timeout;CM-MAC=d0:39:b3:f8:d3:4c;CMTS-MAC=00:17:10:86:58:e4;CM-QOS=1.1;CM-VER=3.0;


Aug 01 2018 08:45:02

5-Warning

N/A

DS Partial Service Fallback: MDD Lost-> CM in DOCSIS 3.0 Recovery Mode ;CM-MAC=d0:39:b3:f8:d3:4c;CMTS-MAC=00:17:10:86:58:e4;CM-QOS=1.1;CM-VER=3.0;


Jul 31 2018 17:32:04

6-Notice

I401.0

TLV-11 - unrecognized OID;CM-MAC=d0:39:b3:f8:d3:4c;CMTS-MAC=00:17:10:86:58:e4;CM-QOS=1.1;CM-VER=3.0;


Jul 31 2018 17:32:04

5-Warning

Z00.0

MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=d0:39:b3:f8:d3:4c;CMTS-MAC=00:17:10:86:58:e4;CM-QOS=1.1;CM-VER=3.0;


Jan 01 1970 00:00:17

6-Notice

N/A

Cable Modem Reboot due to T4 timeout ;CM-MAC=d0:39:b3:f8:d3:4c;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;


Jul 31 2018 17:31:11

3-Critical

R02.0

No Ranging Response received - T3 time-out;CM-MAC=d0:39:b3:f8:d3:4c;CMTS-MAC=00:17:10:86:58:e4;CM-QOS=1.1;CM-VER=3.0;


Jul 31 2018 17:31:09

3-Critical

R06.0

Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=d0:39:b3:f8:d3:4c;CMTS-MAC=00:17:10:86:58:e4;CM-QOS=1.1;CM-VER=3.0;


Jul 31 2018 17:31:09

3-Critical

R03.0

Ranging Request Retries exhausted;CM-MAC=d0:39:b3:f8:d3:4c;CMTS-MAC=00:17:10:86:58:e4;CM-QOS=1.1;CM-VER=3.0;


Jul 31 2018 17:31:01

3-Critical

R06.0

Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=d0:39:b3:f8:d3:4c;CMTS-MAC=00:17:10:86:58:e4;CM-QOS=1.1;CM-VER=3.0;


Jul 31 2018 17:31:01

3-Critical

R03.0

Ranging Request Retries exhausted;CM-MAC=d0:39:b3:f8:d3:4c;CMTS-MAC=00:17:10:86:58:e4;CM-QOS=1.1;CM-VER=3.0;


Jul 31 2018 17:30:59

3-Critical

R02.0

No Ranging Response received - T3 time-out;CM-MAC=d0:39:b3:f8:d3:4c;CMTS-MAC=00:17:10:86:58:e4;CM-QOS=1.1;CM-VER=3.0;


Jul 31 2018 16:09:05

5-Warning

T202.0

Lost MDD Timeout;CM-MAC=d0:39:b3:f8:d3:4c;CMTS-MAC=00:17:10:86:58:e4;CM-QOS=1.1;CM-VER=3.0;


Jul 31 2018 16:09:05

5-Warning

N/A

DS Partial Service Fallback: MDD Lost-> CM in DOCSIS 3.0 Recovery Mode ;CM-MAC=d0:39:b3:f8:d3:4c;CMTS-MAC=00:17:10:86:58:e4;CM-QOS=1.1;CM-VER=3.0;


Jul 31 2018 10:33:58

5-Warning

T202.0

Lost MDD Timeout;CM-MAC=d0:39:b3:f8:d3:4c;CMTS-MAC=00:17:10:86:58:e4;CM-QOS=1.1;CM-VER=3.0;

[/TABLE]



Signal:

Downstream Bonding Channel Value
[TABLE]

Channel ID

9

10

11

13

14

15

16

24


Frequency

507000000 Hz

513000000 Hz

519000000 Hz

531000000 Hz

537000000 Hz

543000000 Hz

549000000 Hz

597000000 Hz


Signal to Noise Ratio

38 dB

37 dB

38 dB

38 dB

37 dB

38 dB

38 dB

38 dB


Downstream Modulation

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256


Power Level
[TABLE]

The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading

[/TABLE]

1 dBmV

1 dBmV

1 dBmV

1 dBmV

2 dBmV

2 dBmV

2 dBmV

1 dBmV

[/TABLE]



Upstream Bonding Channel Value
[TABLE]

Channel ID

7

6


Frequency

30400000 Hz

24000000 Hz


Ranging Service ID

7904

7904


Symbol Rate

5.120 Msym/sec

5.120 Msym/sec


Power Level

46 dBmV

45 dBmV


Upstream Modulation

[3] QPSK
[1] 16QAM
[2] 64QAM

[3] QPSK
[1] 16QAM
[2] 64QAM


Ranging Status

Success

Success

[/TABLE]



Signal Stats (Codewords) Bonding Channel Value
[TABLE]

Channel ID

9

10

11

13

14

15

16

24


Total Unerrored Codewords

517114519

516212871

516221053

498882400

498850943

498850720

498857784

498887651


Total Correctable Codewords

10

15

16

24

46

44

38

50


Total Uncorrectable Codewords

560

559

572

1223

1439

2203

2088

2104

[/TABLE]

Internet Slows Down Intermittently,DS Partial Serice Fallack,Lost MDD Timeout Errors?
 

Similar threads

Top