Interrrupted Service - DirecTV

I made 2 payments on my account last month so I should have had a credit this month. My service was just cut off at 4:00 in the morning and your office does not even open for 4 hours so I just got cut off in the middle of what I was watching. I logged into my account and, while it does show an amount past due, it shows my cut-off date as NOVEMBER 30. That is 5 weeks from now. AND, AGAIN, you don't even have a person for me to talk too. Leave it off. I have had it with DirecTV. I am contacting DISH!!

This question, "Interrrupted Service," is about DirecTV channels, programming, equipment, and sports.