IPhone and Ipad Downloads - DirecTV

I'm trying to register my iphone to enable me to watch "My Downloads". Although I'm in my home, on the same network as my Genie, I get an error stating that my password does not match "our" records. It is the same password as I'm utilizing my account, with the same password, to send this note.

This question, "IPhone and Ipad Downloads," is about DirecTV channels, programming, equipment, and sports.

Guest from Frisco, TX

Time travel?

I have exactly the same problem, among others w DirecTV technology, and find it odd there's been no response to your post. I'm so frustrated with that error and hate sitting on hold 20-mins to listen to an $8/hr rep tell me the problem must be on my end.
They could put a campaign together announcing time travel- since they don't have to actually deliver as advertised or respond to questions, there's no limits!