Keep getting gateway/ access point not found error on new wireless box. - DirecTV

#1
Honestly I just needed the power cord but tech support told me they only send out new boxes. So now I have this new box I can't get to connect while I have to send the old one back which I checkedand it works just fine with the new power supply cord.

I've tried unplugging everything and rebooting them one at a time. Gateway then DVR followed by wap and then the wireless box. Nothing. The wireless box is now in the same room a foot away from the wap and still nothing. Followed by more rebooting and nothing.

Can I just send back the new box and keep the power cord? Sadly they have the s/n of the old one they want back so I guess not.

This question, "Keep getting gateway/ access point not found error on new wireless box.," is about DirecTV channels, programming, equipment, and sports.
 
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