laptop was in repair in oct and had to be sent back it is my understanding u replaced

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and a hard drive and when received it back my key potion of laptop doesnt stay down where letters and numbers are also i keep gettin message cannot activate my microsoft acct or my mirosoft office i called dell they said my was embedded in motherboard they want 280.00 to replaced it ive already pd support 39.99 twice to try fix probably to no availe. so what r u going to do about this its not fair i was without it in oct for almost month and couple weeks in december and to find out still not fixed and damaged done to keyboard. so can u plz tell me what u r going to do with this since its function not working?


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