Lost 2 bonding channel last night.. - Time Warner Internet

#1
This question is about "Lost 2 bonding channel last night..", with Time Warner Cable internet and apps. Everything was going good for about a month and this happened.. i noticed my connection was slow and i restarted the cable modem and now I only bond with 6 channels instead of 8. Called TWC and they referred to me Arris. (of course). I did retry setting the modem a couple of time but no luck..
The modem I have is SB 6141.
Downstream Bonding Channel Value [TABLE]

Channel ID

6

8

9

10

11

13


Frequency

645000000 Hz

657000000 Hz

663000000 Hz

669000000 Hz

675000000 Hz

687000000 Hz


Signal to Noise Ratio

38 dB

38 dB

38 dB

38 dB

38 dB

38 dB


Downstream Modulation

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256


Power Level [TABLE]

The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading


[/TABLE]

5 dBmV

4 dBmV

5 dBmV

5 dBmV

5 dBmV

4 dBmV


[/TABLE]

Upstream Bonding Channel Value [TABLE]

Channel ID

18

17

19

20


Frequency

24200000 Hz

19400000 Hz

30600000 Hz

37000000 Hz


Ranging Service ID

14347

14347

14347

14347


Symbol Rate

5.120 Msym/sec

2.560 Msym/sec

5.120 Msym/sec

2.560 Msym/sec


Power Level

37 dBmV

36 dBmV

39 dBmV

39 dBmV


Upstream Modulation

[3] QPSK
[3] 16QAM

[3] QPSK
[2] 16QAM

[3] QPSK
[3] 16QAM

[3] QPSK
[3] 16QAM


Ranging Status

Success

Success

Success

Success


[/TABLE]

Signal Stats (Codewords)Bonding Channel Value [TABLE]

Channel ID

6

8

9

10

11

13


Total Unerrored Codewords

24709748

23836708

23845334

23853600

23829062

23830257


Total Correctable Codewords

6

0

0

8

15

23


Total Uncorrectable Codewords

531

554

564

472

582

676


[/TABLE]

LOG

[FONT=Arial,Helvetica]Status[/FONT][FONT=Arial,Helvetica]Signal[/FONT][FONT=Arial,Helvetica]Addresses[/FONT][FONT=Arial,Helvetica]Configuration[/FONT][FONT=Arial,Helvetica]Logs[/FONT][FONT=Arial,Helvetica]Open Source[/FONT][FONT=Arial,Helvetica]Help[/FONT]
[TABLE]

This page displays detailed information intended for use by an authorized Motorola Corporation Cable Modem technician.


[/TABLE]
[HR][/HR]
TimePriorityCodeMessage [TABLE]

Oct 31 2016 08:19:17

5-Warning

T07.0

RCS Partial Service;CM-MAC=;CMTS-MAC=0CM-QOS=1.1;CM-VER=3.0;


Oct 31 2016 08:19:15

3-Critical

R02.0

No Ranging Response received - T3 time-out;CM-MAC=6;CMTS-MAC=00;CM-QOS=1.1;CM-VER=3.0;


Oct 31 2016 08:19:15

6-Notice

I401.0

TLV-11 - unrecognized OID;CM-MAC=:e6;CMTS-MAC=0;CM-QOS=1.1;CM-VER=3.0;


Oct 31 2016 08:19:15

5-Warning

Z00.0

MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=6;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;


Jan 01 1970 00:00:15

6-Notice

N/A

Cable Modem Reboot due to power reset ;CM-MAC=06;CMTS-MAC=00;CM-QOS=1.1;CM-VER=3.0;


Oct 31 2016 07:57:09

5-Warning

T07.0

RCS Partial Service;CM-MAC=;CMTS-MAC=00;CM-QOS=1.1;CM-VER=3.0;


Oct 31 2016 07:57:07

6-Notice

I401.0

TLV-11 - unrecognized OID;CM-MAC=0;CMTS-MAC=00;CM-QOS=1.1;CM-VER=3.0;


Oct 31 2016 07:57:07

5-Warning

Z00.0

MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=0;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;


Jan 01 1970 00:00:59

3-Critical

R02.0

No Ranging Response received - T3 time-out;CM-MAC=0;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;


Jan 01 1970 00:00:31

3-Critical

D11.1

TFTP Request Retries exceeded, CM unable to register


Jan 01 1970 00:00:31

3-Critical

D05.0

TFTP failed - Request sent - No Response;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;


Jan 01 1970 00:00:23

5-Warning

D04.1

ToD request sent - No Response received;CM-MAC=0;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;


Jan 01 1970 00:00:15

6-Notice

N/A

Cable Modem Reboot due to power reset ;CM-MAC=6;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;


Oct 31 2016 07:43:44

5-Warning

T07.0

RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;


Oct 31 2016 07:43:42

6-Notice

I401.0

TLV-11 - unrecognized OID;CM-MAC=;CMTS-MAC=00;CM-QOS=1.1;CM-VER=3.0;


Oct 31 2016 07:43:42

5-Warning

Z00.0

MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=6;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;


Jan 01 1970 00:00:15

6-Notice

N/A

Cable Modem Reboot due to power reset ;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;


Oct 30 2016 23:13:51

5-Warning

T202.0

Lost MDD Timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;


Oct 30 2016 23:13:51

5-Warning

N/A

DS Partial Service Fallback: MDD Lost-> CM in DOCSIS 3.0 Recovery Mode ;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;


Oct 30 2016 23:13:51

5-Warning

T202.0

Lost MDD Timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;


[/TABLE]

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