Lost MDD Timeout / DS Partial Service Fallback - Time Warner Internet

#1
This question is about "Lost MDD Timeout / DS Partial Service Fallback", with Time Warner Cable internet and apps. Having issues periodically with my account where the modem will lose connection or drop to extremely slow speeds. Today it seemed so sluggish as to be disconnected, but I was able to speedtest repeatedly on Speakeasy at 1.3/5 on the Dallas server. Automated TWC support showed my SB6141 disconnected, even though I can get a slow speed. I own it, it's not a leased modem. Reading forums online, I see similar codes claiming to represent water in the cable somewhere upstream of me, rat/squirrel damage to the cabling, or requiring a new drop from phone pole to house. What say you all?

Model Name: SB6141
Vendor Name: Motorola
Firmware Name: SB_KOMODO-1.0.6.16-SCM00-NOSH
Boot Version: PSPU-Boot(25CLK) 1.0.12.18m3
Hardware Version: 7.0
Serial Number: 397179502639581901012022
Firmware Build Time: Feb 16 2016 11:28:04

Here's my Signal info after a modem reboot where it's currently working... till next time.
DownstreamBonding Channel Value [TABLE]

Channel ID

5

2

4

1

6

7

8

11


Frequency

579000000 Hz

561000000 Hz

573000000 Hz

555000000 Hz

585000000 Hz

591000000 Hz

597000000 Hz

615000000 Hz


Signal to Noise Ratio

38 dB

38 dB

38 dB

38 dB

38 dB

38 dB

38 dB

38 dB


Downstream Modulation

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256


Power Level [TABLE]

The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading


[/TABLE]

-1 dBmV

0 dBmV

-1 dBmV

0 dBmV

0 dBmV

-1 dBmV

0 dBmV

0 dBmV


[/TABLE]

UpstreamBonding Channel Value [TABLE]

Channel ID

3

2

1

4


Frequency

30600000 Hz

24200000 Hz

19400000 Hz

37000000 Hz


Ranging Service ID

6470

6470

6470

6470


Symbol Rate

5.120 Msym/sec

5.120 Msym/sec

2.560 Msym/sec

5.120 Msym/sec


Power Level

48 dBmV

48 dBmV

47 dBmV

48 dBmV


Upstream Modulation

[3] QPSK
[1] 16QAM
[2] 64QAM

[3] QPSK
[1] 16QAM
[2] 64QAM

[3] QPSK
[2] 16QAM

[3] QPSK
[1] 16QAM
[2] 64QAM


Ranging Status

Success

Success

Success

Success


[/TABLE]

Signal Stats (Codewords)Bonding Channel Value [TABLE]

Channel ID

5

2

4

1

6

7

8

11


Total Unerrored Codewords

134549107

133622911

133639371

133656181

133599816

133601893

133603883

133602921


Total Correctable Codewords

48

12

10

18

32

36

30

37


Total Uncorrectable Codewords

1138

1284

1194

1190

1265

1225

1288

1304


[/TABLE]

Here's the logfile. As you can see, I'm getting multiple partial service fallbacks.
[TABLE]

Feb 12 2017 20:10:45

6-Notice

I401.0

TLV-11 - unrecognized OID;CM-MAC=6c:ca:08:88:96:ef;CMTS-MAC=00:17:10:8b:e0:8d;CM-QOS=1.1;CM-VER=3.0;


Feb 12 2017 20:10:45

5-Warning

Z00.0

MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=6c:ca:08:88:96:ef;CMTS-MAC=00:17:10:8b:e0:8d;CM-QOS=1.1;CM-VER=3.0;


Feb 12 2017 20:10:16

6-Notice

I401.0

TLV-11 - unrecognized OID;CM-MAC=6c:ca:08:88:96:ef;CMTS-MAC=00:17:10:8b:e0:8d;CM-QOS=1.1;CM-VER=3.0;


Feb 12 2017 20:10:16

5-Warning

Z00.0

MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=6c:ca:08:88:96:ef;CMTS-MAC=00:17:10:8b:e0:8d;CM-QOS=1.1;CM-VER=3.0;


Jan 01 1970 00:00:15

6-Notice

N/A

Cable Modem Reboot due to power reset ;CM-MAC=6c:ca:08:88:96:ef;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;


Feb 12 2017 19:25:21

5-Warning

T202.0

Lost MDD Timeout;CM-MAC=6c:ca:08:88:96:ef;CMTS-MAC=00:17:10:8b:e0:8d;CM-QOS=1.1;CM-VER=3.0;


Feb 12 2017 19:25:21

5-Warning

N/A

DS Partial Service Fallback: MDD Lost-> CM in DOCSIS 3.0 Recovery Mode ;CM-MAC=6c:ca:08:88:96:ef;CMTS-MAC=00:17:10:8b:e0:8d;CM-QOS=1.1;CM-VER=3.0;


Feb 12 2017 14:21:29

5-Warning

T202.0

Lost MDD Timeout;CM-MAC=6c:ca:08:88:96:ef;CMTS-MAC=00:17:10:8b:e0:8d;CM-QOS=1.1;CM-VER=3.0;


Feb 12 2017 14:21:29

5-Warning

N/A

DS Partial Service Fallback: MDD Lost-> CM in DOCSIS 3.0 Recovery Mode ;CM-MAC=6c:ca:08:88:96:ef;CMTS-MAC=00:17:10:8b:e0:8d;CM-QOS=1.1;CM-VER=3.0;


Feb 12 2017 02:07:31

5-Warning

T202.0

Lost MDD Timeout;CM-MAC=6c:ca:08:88:96:ef;CMTS-MAC=00:17:10:8b:e0:8d;CM-QOS=1.1;CM-VER=3.0;


Feb 12 2017 02:07:31

5-Warning

N/A

DS Partial Service Fallback: MDD Lost-> CM in DOCSIS 3.0 Recovery Mode ;CM-MAC=6c:ca:08:88:96:ef;CMTS-MAC=00:17:10:8b:e0:8d;CM-QOS=1.1;CM-VER=3.0;


Feb 11 2017 20:43:06

5-Warning

T202.0

Lost MDD Timeout;CM-MAC=6c:ca:08:88:96:ef;CMTS-MAC=00:17:10:8b:e0:8d;CM-QOS=1.1;CM-VER=3.0;


Feb 11 2017 20:43:06

5-Warning

N/A

DS Partial Service Fallback: MDD Lost-> CM in DOCSIS 3.0 Recovery Mode ;CM-MAC=6c:ca:08:88:96:ef;CMTS-MAC=00:17:10:8b:e0:8d;CM-QOS=1.1;CM-VER=3.0;


Feb 11 2017 20:43:06

5-Warning

T202.0

Lost MDD Timeout;CM-MAC=6c:ca:08:88:96:ef;CMTS-MAC=00:17:10:8b:e0:8d;CM-QOS=1.1;CM-VER=3.0;


Feb 11 2017 20:43:06

5-Warning

N/A

DS Partial Service Fallback: MDD Lost-> CM in DOCSIS 3.0 Recovery Mode ;CM-MAC=6c:ca:08:88:96:ef;CMTS-MAC=00:17:10:8b:e0:8d;CM-QOS=1.1;CM-VER=3.0;


Feb 10 2017 15:01:28

6-Notice

I401.0

TLV-11 - unrecognized OID;CM-MAC=6c:ca:08:88:96:ef;CMTS-MAC=00:17:10:8b:e0:8d;CM-QOS=1.1;CM-VER=3.0;


Feb 10 2017 15:01:28

5-Warning

Z00.0

MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=6c:ca:08:88:96:ef;CMTS-MAC=00:17:10:8b:e0:8d;CM-QOS=1.1;CM-VER=3.0;


Feb 10 2017 15:00:59

6-Notice

I401.0

TLV-11 - unrecognized OID;CM-MAC=6c:ca:08:88:96:ef;CMTS-MAC=00:17:10:8b:e0:8d;CM-QOS=1.1;CM-VER=3.0;


Feb 10 2017 15:00:59

5-Warning

Z00.0

MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=6c:ca:08:88:96:ef;CMTS-MAC=00:17:10:8b:e0:8d;CM-QOS=1.1;CM-VER=3.0;


Jan 01 1970 00:00:15

6-Notice

N/A

Cable Modem Reboot due to power reset ;CM-MAC=6c:ca:08:88:96:ef;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;


[/TABLE]


This topic covered Lost MDD Timeout / DS Partial Service Fallback, and TWC cable internet service.
 
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