Low hanging wires and unburied cables for nearly a year... - DirecTV

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I have low hanging wires that hang over the street in between two buildings which a truck can hit. Also I find this potentially dangerous. Also there is an unburied wire that runs along the street. This has been there for a year. I called today, a technician came out and he just left without a saying a word and didn't even attempt to fix anything. I was told that this service is free, since this is what the technician was supposed to do in the first place? Is someone going to help me or should I just switch to Comcast?

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