Missing BP Configuration Setting TLV Type: 17.8 - Time Warner Internet

#1
This question is about "Missing BP Configuration Setting TLV Type: 17.8", with Time Warner Cable internet and apps. Moved to a new apartment and had Spectrum set up again. Used spectrum modem which worked fine then switched to personal (spectrum approved) modem and internet did not work. Technician came by, said problem in modem. Bought new modem (again spectrum approved) and still no internet. Spent 1h on phone with IT, they can't provision modem (neither old nor new).



Time Priority Description

[TABLE]

Thu Jul 05 20:27:10 2018

Error (4)

Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=93:de:d0:21:ba:44;CMTS-MAC=00:13:10:98:46:64;CM-QOS=1.1;CM-VER=3.0;


Thu Jul 05 20:27:10 2018

Error (4)

Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=93:de:d0:21:ba:44;CMTS-MAC=00:13:10:98:46:64;CM-QOS=1.1;CM-VER=3.0;


Time Not Established

Warning (5)

DHCP WARNING - Non-critical field invalid in response ;CM-MAC=93:de:d0:21:ba:44;CMTS-MAC=00:13:10:98:46:64;CM-QOS=1.0;CM-VER=...


Time Not Established

Notice (6)

Honoring MDD; IP provisioning mode = IPv4


Thu Jul 05 19:57:52 2018

Critical (3)

SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=93:de:d0:21:ba:44;;CMTS-MAC=00:00:00:00...


Thu Jul 05 19:57:50 2018

Critical (3)

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=93...


Thu Jul 05 19:57:50 2018

Critical (3)

SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=93:de:d0:21:ba:44;CMTS-MAC=00:13:10:98:46:64


Thu Jul 05 19:57:46 2018

Critical (3)

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=93...


Thu Jul 05 19:57:46 2018

Critical (3)

SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=93:de:d0:21:ba:44;CMTS-MAC=00:13:10:98:46:64


Thu Jul 05 19:57:45 2018

Critical (3)

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=93...


Thu Jul 05 19:57:45 2018

Critical (3)

SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=MAC=93:de:d0:21:ba:44;CMTS-MAC=00:13:10:98:46:64


Thu Jul 05 19:57:44 2018

Critical (3)

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=93...


Thu Jul 05 19:57:44 2018

Critical (3)

SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=93:de:d0:21:ba:44;CMTS-MAC=00:13:10:98:46:64.


Thu Jul 05 19:57:26 2018

Critical (3)

SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=93:de:d0:21:ba:44;CMTS-MAC=00:13:10:98:46:64


Thu Jul 05 19:53:39 2018

Critical (3)

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=93...


Time Not Established

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=93:de:d0:21:ba:44;CMTS-MAC=00:13:10:98:46:64;CM-QOS=1.0;CM-VER=3.0;


Time Not Established

Critical (3)

SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=93:de:d0:21:ba:44;CMTS-MAC=00:00:00:00...

[/TABLE]

Missing BP Configuration Setting TLV Type: 17.8?
 
#2
If the old modem worked, and still does, then why bother switching it in the first place? Why not just go back to it? Sounds like you fixed something that wasn't broken and then broke it.
 
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