missing coupons

reference#33486093 for 2 coupons for lottie moreno of marshfield mo.65706
ms Moreno received two coupons on or about July 2008 but was unable to redeem them,
because the local retailers(walmart) was out of converters. ms Moreno
cannot drive (poor eyesight ) she reapplied for 2 more coupons see ref# and has not received them can you give me a current status of this request?otherwise she will need to purchase a converter without a coupon something
she cannot afford to do
thank you very much:
Roy Moreno son of Lottie Moreno