Mobile device cant connect - DirecTV

Everytime I'm away from home & I go to my direct TV app on my phone to watch my dvr recordings on my phone it says it can't connect to my mobile dvr I've tried everything that I've found on the website but still nothing I can watch live but I wanna watch my recordings & can't. PLEASE HELP

This question, "Mobile device cant connect," is about DirecTV channels, programming, equipment, and sports.