Modem intermittently self-rebooting - T3/T4 Errors - Time Warner Internet

#1
This question is about "Modem intermittently self-rebooting - T3/T4 Errors", with Time Warner Cable internet and apps. Modem is self-owned, SB6141. It keeps rebooting with T3 and T4 errors. I'm in the Columbus, OH area. This is the log and signal information from directly after the last reboot. I've checked the line inside, all connections are tight, no splitter, but there is an inline coupling. It seems tight and shows no wear? Really not sure what is going on...



[TABLE]

Sep 10 2019 19:01:22

6-Notice

I401.0

TLV-11 - unrecognized OID;CM-MAC=10:05:b1:92:92:aa;CMTS-MAC=00:01:5c:7c:ec:4c;CM-QOS=1.1;CM-VER=3.0;


Sep 10 2019 19:01:22

5-Warning

Z00.0

MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=10:05:b1:92:92:aa;CMTS-MAC=00:01:5c:7c:ec:4c;CM-QOS=1.1;CM-VER=3.0;


Jan 01 1970 00:00:24

3-Critical

R02.0

No Ranging Response received - T3 time-out;CM-MAC=10:05:b1:92:92:aa;CMTS-MAC=00:01:5c:7c:ec:4c;CM-QOS=1.1;CM-VER=3.0;


Jan 01 1970 00:00:17

6-Notice

N/A

Cable Modem Reboot due to T4 timeout ;CM-MAC=10:05:b1:92:92:aa;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;


Sep 10 2019 19:00:22

3-Critical

R04.0

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=10:05:b1:92:92:aa;CMTS-MAC=00:01:5c:7c:ec:4c;CM-QOS=1.1;CM-VER=3.0;


Sep 10 2019 18:59:47

3-Critical

R02.0

No Ranging Response received - T3 time-out;CM-MAC=10:05:b1:92:92:aa;CMTS-MAC=00:01:5c:7c:ec:4c;CM-QOS=1.1;CM-VER=3.0;


Sep 10 2019 13:29:25

6-Notice

I401.0

TLV-11 - unrecognized OID;CM-MAC=10:05:b1:92:92:aa;CMTS-MAC=00:01:5c:7c:ec:4c;CM-QOS=1.1;CM-VER=3.0;


Sep 10 2019 13:29:25

5-Warning

Z00.0

MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=10:05:b1:92:92:aa;CMTS-MAC=00:01:5c:7c:ec:4c;CM-QOS=1.1;CM-VER=3.0;


Jan 01 1970 00:00:23

3-Critical

R02.0

No Ranging Response received - T3 time-out;CM-MAC=10:05:b1:92:92:aa;CMTS-MAC=00:01:5c:7c:ec:4c;CM-QOS=1.1;CM-VER=3.0;


Jan 01 1970 00:00:17

6-Notice

N/A

Cable Modem Reboot due to T4 timeout ;CM-MAC=10:05:b1:92:92:aa;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;


Sep 10 2019 13:28:28

3-Critical

R04.0

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=10:05:b1:92:92:aa;CMTS-MAC=00:01:5c:7c:ec:4c;CM-QOS=1.1;CM-VER=3.0;


Sep 10 2019 12:19:31

6-Notice

I401.0

TLV-11 - unrecognized OID;CM-MAC=10:05:b1:92:92:aa;CMTS-MAC=00:01:5c:7c:ec:4c;CM-QOS=1.1;CM-VER=3.0;


Sep 10 2019 12:19:31

5-Warning

Z00.0

MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=10:05:b1:92:92:aa;CMTS-MAC=00:01:5c:7c:ec:4c;CM-QOS=1.1;CM-VER=3.0;


Sep 10 2019 12:19:18

3-Critical

R02.0

No Ranging Response received - T3 time-out;CM-MAC=10:05:b1:92:92:aa;CMTS-MAC=00:01:5c:7c:ec:4c;CM-QOS=1.1;CM-VER=3.0;


Sep 10 2019 12:18:56

5-Warning

U102.0

TCS Partial Service;CM-MAC=10:05:b1:92:92:aa;CMTS-MAC=00:01:5c:7c:ec:4c;CM-QOS=1.1;CM-VER=3.0;


Sep 10 2019 12:18:54

6-Notice

I401.0

TLV-11 - unrecognized OID;CM-MAC=10:05:b1:92:92:aa;CMTS-MAC=00:01:5c:7c:ec:4c;CM-QOS=1.1;CM-VER=3.0;


Sep 10 2019 12:18:54

5-Warning

Z00.0

MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=10:05:b1:92:92:aa;CMTS-MAC=00:01:5c:7c:ec:4c;CM-QOS=1.1;CM-VER=3.0;


Jan 01 1970 00:00:33

3-Critical

R02.0

No Ranging Response received - T3 time-out;CM-MAC=10:05:b1:92:92:aa;CMTS-MAC=00:01:5c:7c:ec:4c;CM-QOS=1.1;CM-VER=3.0;


Jan 01 1970 00:00:17

6-Notice

N/A

Cable Modem Reboot from GUI/Configuration page ;CM-MAC=10:05:b1:92:92:aa;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;


Sep 10 2019 12:17:36

3-Critical

R04.0

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=10:05:b1:92:92:aa;CMTS-MAC=00:01:5c:7c:ec:4c;CM-QOS=1.1;CM-VER=3.0;

[/TABLE]

Downstream Bonding Channel Value
[TABLE]

Channel ID

9

10

11

12

13

14

15

18


Frequency

675000000 Hz

681000000 Hz

687000000 Hz

693000000 Hz

699000000 Hz

705000000 Hz

711000000 Hz

729000000 Hz


Signal to Noise Ratio

38 dB

38 dB

38 dB

39 dB

39 dB

39 dB

39 dB

37 dB


Downstream Modulation

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256


Power Level
[TABLE]

The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading

[/TABLE]

4 dBmV

5 dBmV

5 dBmV

5 dBmV

5 dBmV

4 dBmV

4 dBmV

1 dBmV

[/TABLE]



Upstream Bonding Channel Value
[TABLE]

Channel ID

50

52

51

49


Frequency

24200000 Hz

37000000 Hz

30600000 Hz

19400000 Hz


Ranging Service ID

13394

13394

13394

13394


Symbol Rate

5.120 Msym/sec

5.120 Msym/sec

5.120 Msym/sec

2.560 Msym/sec


Power Level

40 dBmV

43 dBmV

42 dBmV

40 dBmV


Upstream Modulation

[3] QPSK
[1] 16QAM
[2] 64QAM

[3] QPSK
[1] 16QAM
[2] 64QAM

[3] QPSK
[1] 16QAM
[2] 64QAM

[3] QPSK
[2] 16QAM


Ranging Status

Success

Success

Success

Success

[/TABLE]



Signal Stats (Codewords) Bonding Channel Value
[TABLE]

Channel ID

9

10

11

12

13

14

15

18


Total Unerrored Codewords

2158714

936978

954145

962330

930295

931804

930063

927720


Total Correctable Codewords

216

5

0

0

19

24

27

11


Total Uncorrectable Codewords

2315

1304

1428

1426

1562

1518

1531

1514

[/TABLE]

Modem intermittently self-rebooting - T3/T4 Errors?
 
Top